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            Business ProfileThe Carpenters Hand

            Carpenter

            Contact Information

            3004 50th Street

            Lubbock, TX 79413

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            Email this Business
            (806) 239-5526

            Customer Reviews

            5/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            3004 50th Street, Lubbock, TX 79413
            Email this Business
            BBB File Opened:
            3/14/2012
            Years in Business:
            12
            Business Started:
            3/7/2012
            Business Started Locally:
            3/7/2012
            Type of Entity:
            Sole Proprietorship
            Contact Information

            Principal

            • Roman Rivera, Owner

            Customer Contact

            • Roman Rivera, Owner
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            08/09/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unresolved
            We hired the Carpenters Hand to remodel the master bathroom in our house. They started the job on 05/24/2022 and told us it would finished within 3 weeks. We were out of town for 3 weeks, when we returned the bathroom was unfinished and is still unfinished. The work that had been done was subpar. We raised the issue of poor workmanship several times and were assured several times that the work would be corrected. We gave them a deadline of August 5th, they left the bathroom unfinished and in terrible shape. We have now hired a new contractor to fix the issues at a cost of $6000.00. We have requested a refund from the Carpenters Hand in the amount of $3592.08, which is half of what we have paid them. They have refused this request. I have uploaded picture to show the state the bathroom was left in. Also there was water running inside the walls of the shower they installed.
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            Customer Reviews

            2 Customer Reviews

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            Most Recent Customer Review

            Satisfied Customer

            09/13/2021

            We love your new backyard look! Large pergola off our metal storage building, brand new privacy fence with arches and a custom double door to the alley. I can't wait to schedule for our master bath & kitchen!
            Read 1 More Customer Review

            Local BBB

            BBB serving North Central Texas

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