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Find a Location

Dustan Harber Construction, LLC has 1 locations, listed below.

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    Business ProfileforDustan Harber Construction, LLC

    Construction Management

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    3011 126th St, Lubbock, TX 79423-6670
    BBB File Opened:
    6/2/2015
    Years in Business:
    10
    Business Started:
    9/27/2013
    Business Started Locally:
    9/27/2013
    Type of Entity:
    Limited Liability Company (LLC)
    Contact Information

    Principal

    • Dustan Harber, Owner

    Customer Contact

    • Dustan Harber, Owner

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/24/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    We called Dustan Harber Construction after seeing their advertisement on ********* After a couple of meetings, we decided to do business with them. Dustan gave us an estimate we agreed to. Sometime after the final estimate around February 18th, 2021, the small project was started. The construction was finished in around 3 weeks which included installing new kitchen oven/ micro combo new 6-burner stove top, vent hood and trash disposal. The second part of the estimate included tearing down a shower/bath combo and replacing it with standup shower. Replace flooring, lights, drawers, installing a barn door, other small repairs. Around September of 2021 (7 months/job completed) we noticed the walls on both sides outside of shower started to mold & inflate, there is also a horrible odor coming from the shower drain I took *************** them to Dustan and he never responded. I reached out to him many times, a year plus later he finally responds after I messaged Dustan with the same results from two professional companies stating the construction of the shower is incorrect. Dustan sends ***** (employee) to evaluate the complaints. Again, we hear nothing from Dustan I reached out again, and his response is that our shower is a maintenance problem, and we need to reseal around the shower doors. Dustan does not have a professional plumber (now we know). Both professionals stated there was not a shower liner installed, which is installed before the tile is laid inside shower floor, the other problem could be the new drain is not placed correctly. In order to determine the exact problem, we have been advised the complete flooring in the shower has to be taken out. The odor that is coming from the shower drain is causing breathing issues to ******** grandchildren. The barn door he installed is also not correctly installed the door can be lifted up when sliding to get in bathroom. Dustan Harber Construction needs to take accountability. Overall, his work is unsatisfactory.
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