Business ProfileforXcel Energy, Inc.

On **** I received a bill for $961.73 this is 3 times higher than my last months bill or even the same time last year. When I called today the representative said I was due a credit on my bill because Xcel wasnt able to do something then she transferred me to the credit department. That woman whose name is ****** said that my bill was this high because my meter had not been read since last November. Why is this legal? I asked her why I was told that I was owed a credit but she didnt answer. Then I asked if I could open a case for review to find out why the electronic meter is not being read. I was told that there was no way to do that but that I could be put on a payment plan. I dont need a payment plan I just need my meter to be read every month and the proper charges to be billed. There was no resolution to this issue. I dont have spare money to make up for the $600 extra dollars. I submitted my bills for the last few months to show that every time the bill came out it was paid in full and to show that my bill has not been close to $1000. I want an investigation to find out why Xcel is not billing me correctly monthly.