Business ProfileforOverhead Door Company of Lubbock, Inc.

My garage door spring broke. Overhead Garage Doors sent a technician out to replace the spring on April 28, 2022. I paid for the spring and service call in the amount of $178.50. It only held for a few weeks before the door broke again. They sent a different technician out to fix it. I asked what caused it to break so soon. He said the previous technician did not install the spring correctly and it put too much strain on the coil. He fixed it and wanted to charge me and additional $98.50 for the second service call. I told him I shouldn't have to pay a second service charge for something their technician messed up. They ended up sending a technician out 4 times to fix things that they broke. The repairs lasted anywhere from, 3 hours to 2 weeks before breaking again. I paid for the parts but should not be responsible for a second service call because their technicians kept messing up the repairs. I called the office to complain and they took the $98.50 off my bill but later added it back on. In August I called OGD to come out because the door was broken again. He told us the spring Overhead Garage Door installed was not the right size for our garage door. He changed it out and charged $219.00 which I paid. I have not had any further problems. But Overhead Garage Door keeps trying to get me to pay for that second service call. If their technician had done the job properly there would not have been a second service call needed.