Business ProfileforLivingston Hearing Aid Center, Inc.

I went to the Livingston Hearing Aid Center at 985 W. Centerville Rd., Garland, Tx for a hearing test. I explained to the employee that examined me that I had a Service incurred hearing loss & all charges for any services would be paid by the U.S. Dept. of Labor & provided him with a letter from the DOL explaining the procedure for filing for payment and that all related charges would be paid by the DOL. I was examined by a Livingston employee & he stated that I had pronounced hearing loss in both ears. This examination was performed early in February 2022. I was informed that I would be notified when my hearing aids were available. Later in February I was notified by phone that the Dept. Of Labor had denied my claim! No reason was given to me, only that my claim had been denied! I could not understand why the DOL would deny my claim for a service incurred hearing loss. I retired from the Postal Svc. in 1990 and since retirement I had been furnished with hearing aids on two separate occasions, all charges paid by the DOL. I later received a call from the Livingston Center that my claim HAD BEEN approved and scheduled me for March 16 to receive my hearing aids. Later I received a call that they had an opening on March 8, which I accepted. The same individual at the Centerville Rd. that had tested me was to fit me with the new hearing aids. This was when the fiasco began. I asked this individual to please expedite his fitting as my wife was waiting in our car & was not well. He constantly had to refer to his computer, then he would leave the room, saying I will be right back! I could overhear his conversation with a female employee, then a telephone conversation. When he finally returned his computer had "gone down" & he had to call someone for advice, getting on the floor under his desk & moving connections! After being in his office for an hour and a half, I went to our car and explained the delay & decided that we were leaving, He did not care about his delay!