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Find a Location

Baymont has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Baymont

      601 Avenue Q Lubbock, TX 79401-2613

    Business ProfileforBaymont

    Hotels

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This business states they offer: hotel services

    Business Details

    Location of This Business
    601 Avenue Q, Lubbock, TX 79401-2613
    BBB File Opened:
    4/24/2017
    Years in Business:
    7
    Business Started:
    4/24/2017
    Business Started Locally:
    4/24/2017
    Business Management
    • Jesse Duarte, Manager
    Contact Information

    Principal

    • Jesse Duarte, Manager

    Customer Contact

    • Amanda, Owner
    • Jesse Duarte, Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Traveling soon? Shop smart when booking a hotel room

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/19/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    On Wednesday the 16th I checked in paid cash early check in came out to be 120 tax I get to the room132 it's filthy stinks like cat **** hole in the window horrible can't even turn on the shower I go back up to the front report it they move me rooms138 I work nights I'm having to leave the place I was living at so I was pretty much in n out until i got off bout 6 am I get to rm 138 I brought ********** vacuum to clean up the shower was so filthy nothing has **** cleaned the sheets had bed bug stains n there was roaches.crawling out every nook n cranny on tables in nathroom so many cobwebs i call n make a complaint they ignore me told me i cant get my money back cuz i paid with **** said he can knock my room down to ***** turns out i can go on ****** to pay 33 sure did n ask to be moved its ***** investing in room 141 they same room u flush the ************** is on ur back n **** from the toilet i tell front desk before midnght before nine o ************** never came went that morning to complain close to 9am n express im waiting for money to be sent how long of a extention or late check out he say i give u to one by one i went around there to tell him my aunt is paying he cops a attitude my aunt calls me said she try to pay he told her ***** im like no so its ******************************************************************************************************************************************************** infront of his manager i nevernrose. My voice told me if I don't like how I'm being treated then leave I'm homeless no ********************* rude people like him that will make u either want to kill yourself on a hot sunny day kicked out of a place u thought u could afford n now their discrimination straight disrespectful for no reason all room are different i want my money back for the two days I had to put up with the rudeness crude behavior
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jeremy F

    1 star

    11/19/2023

    The fire alarm was wrapped in plastic bags, roaches, holes in walls, toilet leaked when flushed. Bathtub unsanitary, deadbolt on door was loose. Door frame has been kicked in and could visible opening to outdoors. Only one light worked.

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