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            Customer ReviewsCapital Mortgage Services

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            30 Customer Reviews

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            • Lowest Rating

            • Kevin M

              04/15/2024

              Accurate fast **** a service always a pleasure to deal with.

            • Cinthia P

              03/29/2024

              Capital mortgage really works with you , during your good and bad times they are AMAZING. They work with you to get you back on track.

            • Michael L

              03/29/2024

              Excellent customer service and responsiveness!! Provided timely and helpful response!

            • Chad S

              03/04/2024

              Every time I have an issue or a need, I can always speak directly with a customer service representative and they always help. Even the chat feature on the website is very helpful. Businesses could you Capital Mortgage as a role model for customer help.

              Capital Mortgage Services Response

              03/05/2024

              Good Afternoon ****. Thank you for your 5-star review and kind words. We truly appreciate your business and are glad to know you had a positive experience with our customer service team. I will pass this along to that department. If you have any future questions, please don't hesitate to reach out to us.

            • Courtney T

              02/22/2024

              I wish I would have got my agents name she was a delight and so helpful!

            • Elizabeth F

              02/14/2024

              I called ******** regarding a check payment(mailed on 1/23/24) for our February house note that hadn't cleared our bank. She checked with the payment center, who verified the check was received today. I requested to set up Auto Bill *** for future payments with our payment overage to be applied to principal, which she did for us. ******** understood our concerns with the Texas snail mail. We rarely receive our house note before the due date of the 1st of each month. And, we always mail our payment the day after we receive the statement. Auto bill pay will resolve this on-going issue of ********************* being delayed by the Texas snail mail. I appreciate ********'s help today. My monthly stress will be resolved.

            • Brenda K

              02/13/2024

              Capital Mortgage is a 10 out of 10. My ************* did not indicate property taxes were to be paid with my loan. It was 1 1/2 years into my mortgage, and I figured this out. They paid my taxes, and added an additional monthly *** on my payment to get this paid back to them.

            • Linda S

              02/07/2024

              They were the best at helping us get a home! Very very helpful. I trust them totally

            • Maria M

              02/01/2024

              Efficient, polite, friendly, knowledgeable - easy to contact and get a response. I'm thankful that I got my mortgage through this company! I've been with them over 5 years and it's been great.

            • Jennifer K

              02/01/2024

              So happy to have a competent mortgage service company take over my Hometown Lenders loan. Great communication and friendly service!

            Customer Review Rating

            4.8/5

            Average of 30 Customer Reviews

            Contact Information

            4212 50th St

            Lubbock, TX 79413-3810

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            (806) 796-7231

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/25/1992

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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