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Find a Location

Frontier Dodge Chrysler Jeep Fiat has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforFrontier Dodge Chrysler Jeep Fiat

    New Car Dealers
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    formerly known as UNIVERSITY DODGE an affiliate of SPIRIT CHRYSLER PLYMOUTH JEEP
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/1998

    Years in Business: 40

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Frontier Dodge Chrysler Jeep Fiat has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      5801 Spur 327, Lubbock, TX 79424-2703
      BBB File Opened:
      3/1/1984
      Years in Business:
      40
      Business Started:
      3/1/1984
      Business Started Locally:
      7/1/1995
      Date of New Ownership:
      7/1/1995
      Accredited Since:
      1/1/1998
      Alternate Business Name
      • Frontier Automotive
      • Frontier Dodge
      • Spirit Chrysler Plymouth Jeep
      • Auto LP
      • The Magic Touch
      • BWB Automotive, LP
      Contact Information

      Principal

      • Mr. Edward W. Bradley, Owner
      • Mr. Rick Harrison, General Manager

      Customer Contact

      • Mr. Kevan Wilson, COO
      • Mr. Edward W. Bradley, Owner
      • Mr. Rick Harrison, General Manager
      Additional Contact Information

      Fax Numbers

      • (806) 798-5552
        Primary Fax

      Email Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      8 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/23/2023

      Complaint Type:
      Product Issues
      Status:
      Answered
      We bought a 2014 Ram **** from Frontier Dodge in *******, ** on 11/01/2022. We were told to bring it in for their diagnostic inspection since it had not been done yet, so it was taken in on 11/04/2022 and we were told they had to fix recall issues with the transmission. I contacted another dealership like what was recommended to me, and was told that the dealership we purchased from reprogrammed the 'Airbag computer/module', reprogrammed the **** Module' and they replaced the Track Bar. The dealership I contacted stated that the modules listed above had no reason to be reprogrammed and we would have had to request that. We did NOT request such service and have no clue why they did it. They caused further issues with the truck which when we brought it up that it caused issues after what was supposed to be just fixing recalls, they said we would need to pay a minimum of $1,000 to them in order to fix it. Can provide more details if necessary. On 08/17/2023 I was looking into a new auto insurance and was told by State Farm that there was a nearly $160,000 claim made on the truck before we bought it and that it should technically be totaled. We were not informed of this at all beforehand and this amount of damage does not show up on the CarFax for this truck. Due to that claim, the truck is considered a high risk vehicle because it is not technically worth anything at this point. Meaning it is also not worth what we have paid/are currently paying for it. When I had reached out to the previously mentioned secondary dealership about this issue, they said it does not pull up for them either so I am not sure if it is Frontier Dodge that I need to file this complaint about due to the previously mentioned issues with them, or if this complaint needs to be against CarFax for lack of information concerning this vehicle. Thank you for your time and consideration.
      Read More

      Customer Reviews

      7 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Michael K

      1 star

      07/13/2024

      The service department is stricken with employees that just take your vehicle and won't contact you after that, I have made 20 attempts to call my advisor in a week, they only way I am able to talk to him is in person which is taking time out of my busy schedule. He is constantly making excuses about being busy. Although he is generally sitting down or eating. Which I would consider this doing nothing.Every occurance I have had at this dealership has been the same issue and they are hostile when confronted about the lack of communication. Which Unfortunately they should realize not everyone has multiple vehicles so when your vehicle sits at the dealership for a long period of time it can be a strain.

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