Business ProfileforScoggin Dickey-Chevrolet-Buick, Inc.

My complaint involves the unusually quick time it took for the Scoggin Dickey **************** team to perform their inspections resulting in an unsafe driving condition for myself and family. Initially I informed ********************* salesperson of how a recently purchased ****** CH-R shakes when coming to a stop. He informed me that the service team would look into it. They concluded that the brakes needed replacing and they did some work on them. When driving the vehicle it also felt like the car was shifty. ****** suggested it may need tires but the report stated only 2 were replaced. After only 2 weeks I noticed the vehicle became harder and harder to gain control and when driving back from ********* to ******* the vehicle would lose control very easily. I spoke with ****** who informed Service manager *************************** to look into the issue. Apparently the team claimed that I had removed one of the tires and ran into something as they found scrapes against the one of the outer rims of the vehicle. These accusations left me extremely irate and I let them know I had not messed with any of the tires or any other part of the vehicle for that matter, nor had I ran over anything causing any damage to the rim. They took me back to the service garage and placed the vehicle on a lift where they took pictures of scratches found on the under carriage of the vehicle and told me that there was also a messed up hub in the braking suspension that could have only gotten there if I ran over something. My response still had not changed as I assured them nothing was ran over nor were any tires removed that would cause such damage. My complaint would be that Zwiacher and team missed the damage on initial inspection provided they even completed an inspection at all. I would also note that the tire pressure sensor light came back on after ****** told me it had been replaced, however; the initial service report does not reflect that any sensors were replaced. I refuse to pay any costs.