Customer ReviewsforJoe Rushing Plumbing Co.

Fraudulent billing. Charged for service and mileage (legitimate). But also charged hourly for multiple hours, for 2 different employees to come to zero resolve. Had to find another company (which correctly charged for service only) found the issue within 15 minutes and fixed the issue. Non-ethical billing and quite frankly, cant detect obvious leaks

We pressured up the jets and overflow and they both held we also listened with a microphone and couldn't hear anything, but the wind was very loud we also pushed dye around the spa light and got no result of leaking. There were a total of 3 hours that he was not charged for the 2 technicians. We finally billed him due to we left multiple voicemails with no return phone call. I did text ******* on multiple occassions and even gave him our owner's phone number for him to call because it seemed everytime that our owner tried calling him he stated he never had a missed call or a voicemail, but the number always worked when texting him. He never called our owner and left him a voicemail. ******* did state that he was working in the OR and has poor reception. Our owner called multiple times prior to us having him pay the invoice (at different times of the day). Our owner also told ******* what would need to be done for our return and ******* never called us back to let us know anything. We locate pool and slab leaks for multiple other companies in ******* and surrounding areas. We do not do fraudulent billing. I asked him to call our owner on mulitple occassions so that he would be happy, and this didn't happen. We mailed the invoice multiple times with no phone call from ******* that he was unhappy until after multiple mailings of the invoice. On April 10th our owner called *******. No return phone call on April 19th I texted ******* to let him know that our owner had called him. ******* responded with "Never got a message from him. I'll pay it, but just don't think it's right charging for the service, plus $570 in labor to not find anything, when another company charged for the service and found the leak within 15 minutes. I've had tons of plumbing, electric, and other service calls and haven't seen a charge like this before." I responded with "JoeD' ************ I was just following up and on the invoice that is what he wrote. I'm not sure. I want you to be happy if you don't mind calling him." I did not receive another text from *******, on May 17th I texted "****' just tried calling you and did not get an answer." ********* response "Phone did not ring. But I'm in the OR of the hospital and rarely get service in here." On May 20th I received this text from ******* "If he called, he didn't leave a VM. I'm just going to pay it today and close it out even though I feel it's 100% wrong," and this was the last I heard from him.

I have had Rushing Plumbing do all the work at my house since I moved back to ******* 10 years ago. They have never disappointed me.

Thank you for the kind words, we appreciate your loyalty!*****

We had our ** go out on a Friday evening. My husband was able to make it run through the night, but the ** just wouldnt make it past Saturday morning. I contacted ********************* and was able to get the service guy, *******, to get the part needed to fix our ** in 100+ degree weather! They were very friendly and most helpful through this 100+ degree weather ordeal!!!! Definitely lifetime customers!!!

I'm glad we could help y'all out! Thank you for the kind words!! We appreciate y'all.