ComplaintsforRV Pro Parts & Service

• Initial Complaint

  07/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 11, 2023 my husband went to ** Pro to get a quote on a new ** for our motorhome. He spoke to ***** and got a quote of $2700. He went back the next day to give a downpayment so the ** could be ordered and was told it would be $2900. We were frustrated but figured it was just extra for tax so went ahead and gave the down payment & dropped the ** off a couple days later. We were able to pick up the ** on April 25th, 2023 and the total bill was $3309.89. No one ever called for approval. I own a business and will call customers immediately if there is going to be more involved than what was quoted. I paid him & left. When I got home to start cleaning the ** for a trip there were black spots all over the carpet in the bedroom, spots on comforter, ceiling fan blade was bent & silicone smeared on the roof. We got to the ** park on May 10; a few days afterwards I was watching TV & saw an ** Pro commercial on Channel ************************ their lot. I was never asked if it was OK for them to use my ** in their commercial. A couple days later the ** messed up so my husband went to ****** & spoke with *******************(supposedly the owner) about it and told him about all of the dirty carpet, etc. He told ***** that I was not happy about the commercial and ******* response was that "I(*****) wear the pants at my home and this business, so if that's how she wants to be then tell her to come on!" OH, I was really upset about that response. My business gets alot of customers by word of ********* love it. I will never recommend this business and have already told people to be careful. I have been told by an attorney that I could *** them for this but I am not that kind of person.

  Business response

  07/24/2023

  On April 11th the motorhome was dropped off and a deposit of $1000.00 was taken and the ** was ordered. We discovered when ordering the ** it would also need a new adapter for the new ** to work with the old wall thermostat, so we ordered both parts. (We failed to advise the customer it would require a $219 adapter)
  During the time of removing and installing the new **, the old ** was glued down and took additional labor to remove the old ** and prep hole.
  On April 25th we notified the customer the unit was ready, and it was picked up.
  The customer came in on April 28th letting us know the ** was not cooling- we sent a technician by that evening to look at it and it was corrected at the sensor,and it was working. The technician also addressed the fan blade and while he was there no other complaints were made or brought up. We werent given the opportunity to offer to clean any silicone smearing or black spots being mentioned on the carpet or comforter.
  We filmed a commercial on location and during that time the unit was one that was being pulled out of the bay to be parked so it was in the commercial. We will reproduce a commercial to fix this problem.
  It has been three months since the motorhome was worked on and there is just now being a complaint filed.

  Customer response

  07/24/2023

  I am rejecting this response because:   We were aware of the $219 adapter for the new ** to work with the old thermostat before the ** was ordered so it was included in the price.  No one called to let us know that there would be more labor involved or more money owed for the old ** being hard to remove.

  Business response

  08/18/2023

  Some jobs once tore down exposes discoveries unknown.  However, we apologize for not letting the customer know additional labor was required.  We want the best for our customers and assumed these folks would be fine with doing whatever was necessary within reason.

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