ComplaintsforShift Automotive Group

• Initial Complaint

  02/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In 2022 I paid 7000 dollars towards a ****** dollar car , to just find out they took out a ****** loan amount making the car value ****** way above price and shows they pocketed the 7000 in cash that I gave them I have bank statements and everything on top of the creep sales man ***** who acted inappropriately several times . Since the car has been purchased is has been in the shop almost every three months calculating all mechanical issues surpass 8000 which is why I am reaching out to yall since the company wont give me answers . Currently paying 220 a month for the car just so I dont have a repo on my credit . Please help me before I take this to court

  Business response

  03/11/2024

  ****************** purchased a vehicle from ** on 02/22/2022. At the time this vehicle had ******* miles on it and sold AS-IS. Like most dealers, we obtained bank financing for her with a bank that specializes in customers with challenged or damaged credit. We have attached a copy of the contract that was signed in person by our finance manager and ****************** showing that the amount she purchased the vehicle for was $13,297 + TTL, financing $7,984.69 after her $7,000 down payment. Her credit qualified her an interest rate that *** be where she is getting the claim of $20,000 AFTER all interest paid to the bank, we have no way to adjust her interest rates as we are not the bank lending the money. I am assuming that the car has been driven quite a few miles since on 09/13/23 the vehicle had ******* miles on it as noted by a state inspection station, where it passed inspection. It is worth noting that there are no maintenance records during her ownership period showing on the Autocheck report.

   

  We have not heard from ****************** regarding any of her issues whether it be the loan or the vehicle condition. We are always happy to help "hold a customer's hand" if they were to ever have any issues or questions pertaining to any area of the transaction. We can always be reached at ************ during our normal posted business hours.
  

• Initial Complaint

  03/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I believe that I was coned by my ex *********** and car dealership representative *************** the owner and ***** do not want to help me and want to cover everything up. I do not want to have anything else to do with the and I want the money I put down on the car and for nothing to be on my credit.

  Business response

  04/15/2023

  ****************** came to our dealership and purchased a vehicle that was financed with a bank. When you purchase a vehicle, you are not allowed to drive it for several months and just return it for a full refund and no repercussions to your credit report. That's not how it works. We attempted to trade ****************** out of this vehicle but when she doesn't get her way she throws a tantrum like a child, yelling, screaming and ultimately hanging up the phone. We offered on multiple occasions to trade her into a more affordable option but could not move a deal forward based on her actions and inability to let ** speak. ****************** has since called the bank and asked them to repossess the vehicle, after yelling and screaming at a bank representative as well.

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