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Find a Location

Tejas Motors has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Tejas Motors

      3701 Avenue Q Lubbock, TX 79412-1241

      BBB Accredited Business
    • Tejas Motors

      4110 Avenue Q Lubbock, TX 79412-1643

      BBB Accredited Business

    Business ProfileforTejas Motors

    Used Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.5/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/5/1999

    Years in Business: 29

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Tejas Motors has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Tejas Motors

        3701 Avenue Q Lubbock, TX 79412-1241

        BBB Accredited Business
      • Tejas Motors

        4110 Avenue Q Lubbock, TX 79412-1643

        BBB Accredited Business
      Location of This Business
      3701 Avenue Q, Lubbock, TX 79412-1241
      BBB File Opened:
      5/16/1995
      Years in Business:
      29
      Business Started:
      5/1/1995
      Business Started Locally:
      5/1/1995
      Date of New Ownership:
      5/1/1995
      Business Incorporated:
      8/21/1998
      Accredited Since:
      8/5/1999
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • JBJ Auto Sales, Inc.
      Business Management
      • Ms. Kelly McNulty-Eig, President/Director
      Contact Information

      Principal

      • Mr. Abel Alvarez, General Manager
      • Ms. Kelly McNulty-Eig, President/Director

      Customer Contact

      • Mr. Abel Alvarez, General Manager
      • Ms. Kelly McNulty-Eig, President/Director
      Additional Contact Information

      Fax Numbers

      • (806) 747-5156
        Primary Fax

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/20/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      First my car messed up april 23 2022 4 hours away from lubbock, luckily i was in a town where i knew people and had a local mechanic fix it temporarily for 4 days, then on the 27th of the same month i was heading back home to lubbock and the car gave out on me, same problem. I was stranded on the highway for 3 hours. I had to pay $600 out of pocket to get my car towed to the dealership so they could fix it. I got the car back May 11th "Fixed", They told me getting it fixed would be covered under warranty but once the car was fixed i was told i had to pay $400 for what they fixed because it wasnt under warranty. 2 days later May 13th i was heading back 4 hours out of town and i got the same problem i had gotten when it first messed up, but i was able to take it back to the dealership to have them look at it. they looked at it and i was told the car was good to drive out of town 4 hours away, so i did. On May 17th I was driving back to lubbock, and again the same problem, this time even worse, a blown head gasket i was told meaning i needed a whole new engine, luckily it would be covered under warranty. I was not going to have a tow company pick up the car because of how expensive they are, so i told the dealership they would have to pick it up and they did.. They picked up the car on may 18th and got it into the shop on 19th. May 20th to 31st i was practically ignored. On the 31st i was finally told the car would need a new motor. From then i wasnt messaged again,after multiple messages checkin i n the car, until june 15th and 16th when they told me "waiting on motor" and "i believe we found one" on june 23rd they told me they got the motor in. July 2nd i was told "they are close to being done" THEN July 7th i was told "Don't have a eta" It is currently July 8th and still now word on my car. July 12th i was told they are "in the process of checking the bolts and hoses on the car" the car should be ready in a day or two right? no. has been 3 months still nothing.
      Read More

      Customer Reviews

      8 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Stephanee H

      1 star

      06/28/2024

      Buyers beware!!!!!! Not only does this company geofence your vehicle but they watch your every move via the gps devices inside of the car. I found that out today after checking out some of their vehicles on this specific lot. The cars aren't bad, but high in milage for the asking prices. My concern wasn't in regards to the vehicle or any of the financials. I was alarmed when the manager notified me of the gps devices and how they monitor movements. He specifically said to me "we geo-fence the cars so that our customers don't move and not tell us..." Why he said that to me, specifically, is beyond my comprehension. I found that he was highly unprofessional and had a bigoted undertone. I'm highly disappointed and would suggest going a block down to any of the other lots in the vicinity. Sounds like they're doing something crooked and I wouldn't chance it.Honorable mention goes to the insurance fraud happening within the office. I was also informed that the company allows you to drive off the lot with liability insurance as long as you pay an extra $200 for their so called full coverage. I think they mean fool coverage. It's a ponzi scheme in which they stage car accidents and then you bring the vehicle back to them to appraise. Not a good look, and definitely not worth it. Sounds like big fraud, to me.

      Tejas Motors Response

      06/29/2024

      Its unfortunate you didnt get to qualify for a vehicle with Tejas Motors. We try and do the best we can with all customer profiles we see. Standard practice at Buy Here Pay Here is a *** on the collateral purchased. It protects our clients and the collateral. When the collateral is paid off the *** is removed. In cases where delinquent clients leave the state? We are notified. Its all in the contract that Approved customers sign and gladly accept. As far as the collateral protection insurance we offer. It is for the car only. Thats why you only pay for liability insurance. We stress to approved customers that this is not full coverage insurance. They have an option to get that in the open market like everyone else. We offer this option for clients if they so choose. Insurance rates have skyrocketed over the last few years. No one is required to purchase it, it is given as an option to our customers we approve. We thank you for your input and will use this to better our customer interactions moving forward. We are saddened that you could not be a member of the Tejas family. We wish you well and hope you can find a vehicle. Purchasing a vehicle is difficult in this day. Thats why at Tejas Motors we help customers with all types of bad credit. That is one of the many reasons we have been in business for 29 years.

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