Business ProfileforAngelina Animal Hospital

The issue I have is with Angelina Animal Hospital (AAH) going against a signed agreement I had with them. My cat had to be treated and hospitalized at their facility for six days. Our initial transaction of a $1500 deposit from me occurred on Sunday October 16, 2022, and the final transaction of an additional $1100 from me occurred on Friday October 21, 2022. On the day I brought him in (October 16), I signed an agreement stating the final balance to be paid would be within the range of $1800-$2200 (including the deposit), with AAH stating they would call me and ask for permission before doing any procedures that would raise that estimate any higher than $2200. On the day I went to pick up my cat and pay the final bill, *** stated that I owed an additional $1100, bringing the total cost to $2600. I was not informed about or asked for permission ever for additional procedures that would raise my final bill over the highest agreed-upon amount. When I asked AAH employees about this neither the vet tech nor the front desk person would meet my eyes or admit that this was not acceptable or what I was told to expect. I paid my final balance in order to take my cat home and received no further contact or offer of reparations from AAH. I would like to be refunded the additional $400 I paid over the agreed-upon estimate. Attached is a picture of my final bill. A copy of the agreement I signed stating the initial estimate range of $1800-$2200 can be obtained from AAH.