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Business ProfileforCenter Caps Direct
Current Alerts For This Business
In March 2023 BBB began investigating Center Caps Direct's business practices. This investigation was prompted by a large volume of
complaints and negative customer reviews received by BBB. Based on an
evaluation of the consumer complaints and customer review data, BBB’s file conditions
indicate that this business has a pattern of complaints and customer reviews
concerning product delivery and customer service issues.
Consumers allege they paid for product with long periods elapsing with no contact from the business, shipping label created but no delivery dates scheduled and no delivery of purchased product. Consumers report the website appears to be active and accepts payment however they are unable to contact any representatives by phone or email. Consumers have notified BBB that Center Caps Direct is out of business and no longer operating. BBB has been unable to confirm this information.
In March 2023 BBB attempted to contact Center Caps Direct
and was unable to speak with a representative. In March 2023 BBB began
contacting Center Caps Direct to address the underlying issues of these
disputes. BBB requested the business respond with an outline of the
policies/procedures, actions they are taking, and other efforts they have in
place to help address and eliminate the underlying issues of this pattern. As
of March 28, 2023, BBB has had no response.
Consumers with outstanding concerns are still encouraged
to file a complaint for BBB records but may also wish to contact legal counsel
and/ the office of the Attorney General of Texas at: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
BBB will update this profile with any additional
information, including any business responses, when it is available.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 3009 S John Redditt Dr Ste E395, Lufkin, TX 75904-5661
- BBB File Opened:
- 7/31/2018
- Years in Business:
- 14
- Business Started:
- 8/28/2009
- Business Management
- Ms. Jennifer Hanes
- Contact Information
Customer Contact
- Ms. Jennifer Hanes
Customer Complaints
17 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/06/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Customer Reviews
5 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jerry H
02/05/2024
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