ComplaintsforMTS Commercial Services LLC

• Initial Complaint

  04/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I contacted the business owner, ***************************, via ******** to inquire about me needing cleaning services. I explained to her why and what had gone on and why I needed my kitchen and back bedroom cleaned and organized. We talked on the phone and I again told her what I needed done. She told me her crew would come in, go through and sort what was expired and throw out those things. As for the bedroom, she told me if I couldn't be at my home for sorting they would sent me pictures so I could tell them what to keep and what to throw away. She told me I would need to order boxes from ********** for the sorting. I said I don't need boxes, the things I'm keeping can be put in trash bags. So, I didn't want the added expense of buying boxes. We agreed her crew of 3 would come on Monday morning at 8am. I met the 3 ladies, who were QUITE UNpersonable, at my home. ******* told me one lf the ladies didn't speak English. I showed the back bedroom and the kitchen. I'd had informed ******* that I really needed the kitchen to be cleaned. She said we will take care of you. Iatwr received two pictures via text from ******* of my fridge and a ***** shelf. Both were empty. I asked her where the items on ym shelf were and she told me the ladies are going through them to throw out what's expired and then the rest will be put back. Same with the fridge. It was being cleaned and items would be returned. She texted me when they were done around 530pm telling me she was excited for me to see it! When my daughter and I arrived at home, we walked in to find my entire kitchen had been thrown out! There was no food in the fridge or freezer or my pantry cabinets. Every single item had been thrown out!! We had NO FOOD AT ALL! They threw away food, my trash bags, cooking spray, DISHES ALL of it. When I called her, she said it was all expired- if just bought groceries. Since then she threatened to and has posted pictures of my home if I didn't not remove a post on my personal page.

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