ComplaintsforFreedom Computers
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Complaint Details
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Initial Complaint
01/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
So back on April, 7th, 2021. I paid $1,000 in cash for this buisness to order me a top of the line computer from ***** I was to pay off the remaining $238.30 upon picking up the **** XPS Desktop. The first date I was told to come pick it up was April, 24th, 2021. Never got a phone call saying it was delivered. About a week later I finally got ahold of the lady that runs the "business". And she stated "My phone broke and I did not have your number." (My number is on the top of the receipt she printed out for me when I gave the original $1,000.) I'm sure she could have found it on her computer if she keeps records for taxes... Anyways, she gave me a new date for May, 26th, 2021. I waited patiently, May, 26th came and went. I tried calling her for a week again. Finally got a hold of her and she gave me another date this time for June,24th, 2021. Same thing June, 24th came and went still no phone call. So I called everyday for two weeks. Then her excuse was that ***** says it was delivered but it's not here. Waiting for her to file a, supposed, police report so that **** would send out another. Finally got another date for July, 21st, 2021. Which came and went. Took another week for her to answer the phone. This time she didn't know what to say. Except it might be here August, 26th, 2021. I waited patiently again.... And nothing. It is January, 7th, 2022 now. I have not been able to contact her at all. And it's not from a lack of trying. I called every business day for two months. And nothing. I've called the Angelina county sheriff's office and gave them my statement back in October, 2021. Haven't heard from them either. I do not understand why if you shoplift $50 worth of goods from a store you go to jail. But this buisness can take $1,000 from me and I can not do anything about it. I don't know what telling you my story will get accomplished. I just need that computer to run my own small buisness. Which is now about to go under, do to not having the equipment I need.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.