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ComplaintsforPipeDoctor247
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Complaint Details
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Initial Complaint
05/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This business has shady business practices. I was having issues with a sewer pump. They charged me $175 for a consultation. The worker damages my house by being careless and proceeds to quote an expensive replacement of the entire unit ($7600). I ask for itemization and further explanation and the worker proceeds to tell me "He has other things to do" and leaves. Upon having another plumber come out, the fix is much simpler and a fraction of the cost. If the company did not want the job they should have refunded my fee. I wonder if this company is a scam to collect $175 without having to do any work and estimating the most outrageous price.I called to ask for an itemized estimate and have yet to hear back from this "Establishment".Business response
06/16/2023
The trip fee was explained and the terms were clear that the $175 would be credited towards any repairs, however if you chose not to move forward, there is no refund. You chose to have us come out on an emergency basis instead of contacting warranty for a work order. Grinder pumps are not a cheap item to install and the quote was given as a retail quote and cheaper then what you have listed here. It appears that you mixed up some of your numbers. As far as damages go, there is no proof that we cause any damage while onsite.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.