ComplaintsforAction Plumbing
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Complaint Details
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Initial Complaint
08/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 11/1/21 Mr. ****, Action Plumbing explained it would cost $5,000 to run hot water lines and $5,000 to run cold water lines to the attic. He located the hot water leak under the sink in the half bath. He left for 45 minutes to go get more flex pipe. He cut holes in the half bath, kitchen and entry walls and said he did not need to cut holes in master and hall bath walls, no explanation. I paid Mr. **** $3800.00 and ******** **** ****** paud him $1,000 for a total of $4,800. He located and fixed the leak in the half bath and ran one flex pipe in the attic, 30 feet of pipe from the hot water heater to the kitchen sink. I tried to reach by phone, on 6/13/22, left several messages, explaining what I discovered he did not run all hot water into the attic as he explained. He would not return my calls. I called today 8/ 15/22 he did answer, explained he did not misrepresent the work, if he had run flex lines to other areas it would have been three times as much. I called in ******* ******** to verify findings and they explained they would have charged half the price. Mr. **** located leak, sealed leak and run one (1) 30 ft. line from hot water heater to kitchen appears to be an over charge.Customer response
08/16/2022
I am requesting that Mr. **** provide an idimized list for the work, $4,800 to locate leak, seal leak, cut 3 small holes in drywall and run 30 ft. of flex pipe from water heater to kitchen sink appear excessive.Business response
08/31/2022
We gave the customer a written estimate and explained what work would be performed. She agreed to the price and the job was completed as explained. This job was completed almost a year ago and customer had options to get other estimates.
Thank you,******* **** ************Customer response
08/31/2022
Complaint: ********
I am rejecting this response because:
Sincerely,
********* ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.