ComplaintsforRock'n $ Ranch
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Complaint Details
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Initial Complaint
02/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My husband and I rented a cabin on Thursday Feb 2nd at the Rock n dollar ranch, owed by ***** and ******************************* at ******************************************************. This cabin provides a huge beautiful rock tub and an outdoor jacuzzi overlooking the lower neches river. We paid $434 for one night. After arrival the entire cabin was producing no hot water. We tried contacting both management and ***** for assistance at 9pm, neither were responding. The whole reason we rented this cabin was for that tub and it was unavailable to us. Feeling frustrated we decided to make the best of it and enjoy the outdoor jacuzzi. Enjoy couldnt be further from the truth the following day. My husband and I both started running a high fever and had an awful rash from head to toe. We immediately went to the doctor and was diagnosed with Pseudomonas aeruginosa folliculitis, also known as hot tub folliculitis. We were put on strong antibiotics. I have documentation and pictures. This experience has been a complete nightmare. This is neglect of sanitation which caused me a health issue. It is unacceptable. ***** is not only refusing to speak with us about it but is also refusing my full refund of 434. I would greatly appreciate a response and a plan of action. Thank you for your time.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.