ComplaintsforD.W. Story & Associates, INC

• Initial Complaint

  08/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Keeps sending me letters of collection for a car accident that wasn't my fault, and was provided with a witness statement where the at fault admitted fault in two languages. They were also given my attorneys information and a cease and desists and to contact my attorney directly.

  Business response

  08/25/2023

  Unfortunately we are unable to locate this claim to review.  The complaint was file anonymously and the phone number is missing a digit, so we can not review the claim. We would gladly review if we had the correct information. We are a subrogation company that pursues uninsured motorist for our clients.  We do not continue to pursue once we receive a cease and desist letter, if attorney information is provided we only communicate with the attorney once the letter of representation  is received. Our office would gladly respond to this complaint with the correct information. 

  Customer response

  08/25/2023

   
  Complaint: 20448343
  
  I am rejecting this response because:
  You were given a cease and desists from my attorney MULTIPLE times. I can also send you the witness statement where the other driver admitted fault in TWO languages.
  Sincerely,
  
  *****************

• Initial Complaint

  11/19/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Charles ****** called me on behalf of ***** ********** regarding an outstanding balance on 11/18/2021. To my knowledge this was the first time that I had been contacted regarding an auto accident that occurred on 06/03/2021. He refused to provide an explanation of charges being presented to me, stating that he sent a letter to my home address on 11/06/2021, that I never received. He began to raise his voice and over talk me during the entire interaction, not even allowing me to gain a clear understanding of the issue at hand. He claimed and noted that I began yelling and screaming at him during the interaction. He never gave me the opportunity to properly understand what damages his company is trying to collect for or a reasonable opportunity to resolve this matter, before threatening to send a request for suspension of my drivers license to the department of motor vehicles. He terminated the conversation three consecutive times without giving proper notice of charges or intent to collect. I reached out to his peer Scott ******* and he also refused to send the information regarding this debt as well. Both stated that they were not willing to send the documentation to my home address because it had been sent previously, while Scott requested that I pay twenty-five dollars to receive this information by mail. They were not willing to send the information to me unless I provided my email address, which I reasonably refused due to the fact that they have my home and mailing address on file.

  Business response

  12/03/2021

  Business Response /* (1000, 6, 2021/11/19) */ Contact Name and Title: ***** ****** Contact Phone: XXXXXXXXXX Contact Email: ******************* The Complainant was the negligent party involving a 3-motor vehicle accident on 6/3/2021, we are representing ***** *** as Subrogee of their insured. Narrative written on a Wisconsin Motor Vehicle Crash Report by reporting officer Report # ********** Unit 1(Complainant) was traveling northbound when it struck Unit 2, which was legally parked, causing disabling damage to Unit 2 and forcing it up onto the sidewalk, Unit 1(Complainant) was also disabled, continued north striking UNIT 3(***** Insured), which was legally parked. The complainant is aware of the claim against her which is a civil matter, not a debt this is a claim and citation was given at the scene of accident to Unit 1/driver(Complainant) actions on the report by officer-exceed speed limit, failure to control with the individual Condition of Under the influence of medications/drugs/alcohol. Proper notice of charges was given and our intent to collect for the damages owed was due to a denial from complainant's insurance carrier, as stated by carrier, they are uninsured for the date of loss and notification of denial should have been obtained through complainant's carrier. Complainant's insurance information was provided at the scene of incident. Written notification was sent from our office via mail that we are representing ***** in this matter. Per the state laws of Wisconsin, they are subject to suspension of their driving privileges until their financial obligation is fulfilled for this date of loss and said notification of the suspension will be provided by the State of Wisconsin. Complainant has the right to obtain the issuing report from the Milwaukee Police Department, please refer to the report number of *********** As stated by complainant "To my knowledge this was the first time that I had been contacted regarding an auto accident that occurred on 06/03/2021. He refused to provide an explanation of charges" to conclude, complainant can obtained all information by the reporting agencies regarding this accident that occurred on 6/3/2021.

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