ComplaintsforBest Western Executive Inn & Suites
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Complaint Details
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Initial Complaint
11/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On May 24th, 2022 we were going to stay at the BEST WESTERN EXECUTIVE INN & SUITES located at **************************************************************. Upon arrival, The indoor pool was found to be extremely dirty with paint flecks from around the edge of the pool floating in it along with other foreign substances that appeared to be vomit. When the hotel management was asked about this they refused to acknowledge there was a safety issue and were fine exposing my children and other hotel guests to this health issue.They were never willing to resolve the issue on multiple occasions the night we had planned to stay and said I didn't have to stay but would have to pay for the room since they refused to acknowledge anything was wrong from a health safety standpoint.I departed the establishment within two hours of arriving and the staff said they would not do anything about the pool or allow me to talk to upper management. I contacted them on several occasions and upper management was never available, the individual I spoke with said they did not intend to do anything about the charges I incurred when I decided to depart their establishment.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.