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ComplaintsforSouthwestern Pneumatic, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/11/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
purchase air lids on my 18wheeler in April to tune of ***** dollar and they did not work had go back to where I purchased them in ***** ** to remove them in July 28 and request a full refund which they said they took Lids off and had to retune them to main office in ****** ** before I could get my refund which t this day I spoke with *************************** on several occasions she said as soon as she got the refund I can collect it I also spoke with owner in ****** ** ********** and both of them said I should get m refund within 7 days so far still no refund or phone call from them. Had my wife call ******* she also told my wife I may come to ***** to pickup refund and still no refund to this day can you help recover our refund that both of them keep saying we will get this is October and today 10/09/23 no calls no refundBusiness response
11/20/2023
We have been in touch with the Forbes. We are working on getting them a full refund this week. I left several messages for **************** with BBB and have not talked to her yet but we have been in touch with the customer Forbes
*********************
************
Customer response
11/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.