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Business ProfileforMTM Services
At-a-glance
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Business Details
- Location of This Business
- 2460 Highway 287 N, Mansfield, TX 76063-4828
- BBB File Opened:
- 6/3/2011
- Years in Business:
- 15
- Business Started:
- 12/16/2008
- Business Management
- Mr. Trent Roberson, Sales Associate
- Contact Information
Customer Contact
- Mr. Trent Roberson, Sales Associate
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
William W
06/13/2024
MTM Services Response
06/14/2024
We have ****** square feet of remnants and partial slabs stored outside our fabrication facility. We install multiple residential kitchen projects a day. This generates more remnants every day.
This customer left a partial slab in our remnant yard, outdoors for nearly 2 full years. The slab had developed rust spots and we disposed of it in a routine cleanup. We did not know to whom the slab belong, we only knew it was here for a very long time & damaged beyond use.
Regarding the faucet holes- they are properly spaced. The faucets simply need to be loosened, adjusted & retightened. This customer is well aware of this, and has complained about it for the FIRST time nearly 2 years after installation.
We apologized for the problem, whomever is at fault is irrelevant. We offered this customer the ability to come select material from our existing inventory free of charge.
The customer has declined our offer and posted poor reviews of our service on every social media platform that exists. Their only purpose is to harm our reputation & business.
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