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Find a Location

Fit Tribe Gym has 1 locations, listed below.

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    Business ProfileforFit Tribe Gym

    Gymnasium

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2750 N Main St, Mansfield, TX 76063-6017
    BBB File Opened:
    5/13/2023
    Business Management
    • Mr. Sam Davis, Director
    Contact Information

    Principal

    • Mr. Sam Davis, Director

    Customer Contact

    • Mr. Sam Davis, Director
    Additional Contact Information

    Fax Numbers

    • (817) 533-8534
      Other Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/16/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I visited their establishment&agreed to enroll in their program for one month. The owner kept my card on file and charged me for four months one of those months he charged me twice. I tried to call the establishment to see if these charges were made in error and to clarify why were they still charging me since I signed up for one month. The number on ****** at the time was disconnected. I contacted my bank and they were able to refund me some of my money and especially the two charges in one month. The program I signed up for for one month was for 3 days a week. I only attended the program one time due to scheduling and I had surgery. The owner only contacted me one time via phone the week after I signed up to see I didnt attend. He initially stated he contacts people weekly. I told him it was due to my schedule. I never heard from him until I filed a refund through my bank. He contacted me via email and was irate that I stopped my card. I told him that they should not have been charging my card every month and I tried to contact him but their phone number provided on ****** wasnt a working number. Since the email they still have me on all correspondents and he keeps trying to charge the same card. I had to close my bank account. I contacted him again yesterday to ask to please take me off of their emails and to let them know they are still charging my card. He told me I signed a contract and I had him email me the contract. When I signed up I told him I only want to try the program for one month. He was well aware that I didnt want to do longer or any other of his hybrid programs and he told me he understood. I feel like I was bamboozled into something and now hes not taking accountability for what we verbally agreed on. Its a small gym so Im assuming he didnt have the correct form or didnt write on the contract one month only. I told him its more than fair that that he was able to get the amount of money he did given the fact I only attended one time.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tonoah S

    1 star

    05/23/2023

    Not a real business. Phone number invalid. They send text that they will call and schedule appointments and dont

    Fit Tribe Gym Response

    10/18/2023

    We are a real business, if you live in Mansfield you can look us up on ****** maps and walk in our doors. We have operated in the fitness space since 2006.  I can apologize if communication was lost.   Small buisnesses like ours who use software for auto response had to prove we were human because of the crack down on robo calls and texts.  Our account was sending messages and we couldn't see the response for a while.  You can email *********************************

    Phones and text are connected with our software so when it goes down that doesn't mean we are not a real company.  Our social media pages have DMs, emails work and our **** square foot building is open 6 days a week.  Come in an check us out, I even toss in a workout while you are here on me. Coach ********;

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