Business ProfileforBenjamin Franklin Plumbing

In early October I called Benjamin Franklin plumbing to come give an estimate for a water leak in a vacant house. The water has been off for a year due to the leak. The guy came out said there was a leak but couldnt tell me where it was, only that it was somewhere in between the house and the meter. When I scheduled the appointment I was told there was equipment to find where the leak was exactly. He was unwilling to use the equipment, but told me the only option was to build a whole new line from the meter to the house. I asked for the estimate which was provided totaling around $7,400. I told him the water needed to be shut off when he left. Before he left he asked if I wanted it shut off I said yes and he said he would. A month later I received a bill for $400 which should have been zero! I called and spoke to a manager named *******. He was very rude and dismissive trying to claim I couldnt prove it was their fault . I told him I can because no one lives there. Also the bill should be near zero as it remains off and has done for over a year. He tried to blame the city and literally anyone else but them. I told him that the city is aware of the leak and is fine with the water staying off for the past year. He was full of excuses & never took accountability.He finally agreed to give me a call back which he did. He offered to pay half of the bill which is entirely their fault. $400 for this past billing ********* imagine additional charges for the days of this billing cycle as the bill is what alerted me that they did not turn the water off. I am very disappointed in the end result as well as his customer service. He spoke very condescendingly to me which isnt my main concern, but perhaps worth noting. I dont trust them to fix this leak now and will be using someone else