ComplaintsforSuntan Pools LLC
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Complaint Details
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Initial Complaint
07/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Have been doing business for years with suntan pools. A few months ago I had a issue, **** sent his tech back everything was corrected, now another issue has came up which could have been avoided if the tech wasnt so busy playing on his phone! **** once again sent the tech out which showed up that night with a women a dog joking around. Very unprofessional and disrespectful, it was the same tech that had caused the first issue which both incidents caused a enormous water billBusiness response
07/09/2024
******,
Good afternoon!
On July, 8th we received a written complaint from the Better Business Bureau in regard to a repair that was reported as completed by Suntan Pools. After reviewing our records we were unable to find any work history under the name *********************. In addition, we researched the provided email ************************* and the phone number ************. Once again, we found no history between emails, phone calls, and or text between yourself and Suntan Pools.
Please let us know if the work completed would have been completed under a different last name or forward the address of the home where the work was completed. This will allow us to return to our records, review the completed work, and follow back up with you on any issues that *** have occurred during the reported repair. Thank you as we look forward to resolving the current situation!
Matt
Partner
Suntan Pools, LLC
Customer response
07/15/2024
Complaint: 21928577
I am rejecting this response because:
Regards,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.