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ComplaintsforAAA Air Control A/C & Heating Service Co.
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Complaint Details
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Initial Complaint
05/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired AAA Air to find out what was the problem with an air unit purchased not through them.AAA made an appointment to check unit at a Rental property within so many hours. Emptied it would be an $2,000 job for replacing a regulator missing from unit. I was not called on when they arrived or left property. So I called office and spoke with payment manager. She immediately wanted my payment without answering any questions. I emptied I preferred talking to tech first before paying. She immediately implied they would go back and take part off if I did not pay her 5minutes into the phone call!The Tech **** (very nice man). Said he apologized for not calling me. His error. Then he asked me for payment of which I paid! I wasnt very upset about their rudeness of payment before customer **********************. Within (2) days. The Unit at property was reading 80. For my renters. *********. (Owner). Said they were backed up a week before they could check unit. (Though they advertise their ability for Emergency calls)! I told ********* to put me down asap being confused. I asked him if he expected me to put my tenants in a hotel? He was an A** and did not care, figuring he never intended to make an appointment after they serviced the unitand charged $150 for a yearly service contract they recommended! In which I paid as well. AAA took my money! I have since called to inquire when they were showing up to find out why it was still showing 80 degrees. He played a game with me as if he did not remember the appointment request. Then (Owner) said he would call me back after checking with tech. He did not call back. In fact, hung up on me.. Never, Never would I recommend this company snd their Godly message implying a mask they present. This is not the end of my pursuit!
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Contact Information
1107 Avenue E
Marble Falls, TX 78654-5228
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.