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ComplaintsforPatterson Chrysler Dodge Jeep Ram
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Complaint Details
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Initial Complaint
05/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my 2022 ram **** in for a tailgate recall and it had a funny noise. I did have a insurance issue because I use it as a commercial truck and it took a little over a week to settle that and I did tell them prior to that to go ahead and take it apart so we can figure out what was wrong with it. After we got that situated they decided to or try to order the parts which I gave permission for and it took him a week to get those and they still didn't start on the truck for another 4 days when they started on a truck which was Thursday of last week is what I was told which would be May 9th and they did call me in after they tore it apart with some other issues and I really think they missed. Stated a lot of it but that's beside the point then they ordered some more parts for some other damage on rocker arms and push rods and I was under the impression that it was going to be done on Tuesday cuz they called me the next morning and told me that they were going to start to work on it and find out. They told me that the truck would be done or close to being done by Tuesday of this week the 15th of May. I get a call this morning saying that it's maybe ready by Friday which is almost a month and a week from the day that it was delivered to the dealership. That's way beyond ridiculous. I also had an issue with another truck a year and a half ago with the same kind of issue. They blow smoking lie to you and it took them over a month to get a rear end put in my other truck. This dealership has very bad honesty problems and I don't think that anybody ever does anything about it. I think they're a bunch of crooksCustomer response
05/17/2023
The reason I contacted the better business bureaus to get assistance because I've been lied to so many times on getting my truck fixed and this is not the first vehicle I've had at this dealership that I've had issues with. It's been a constant retelling a story about what's happening with the truck and they're not getting it repaired in a timely manner when it's over 30 days and they haven't really got anywhere when they should have had it done weeks ago. The parts were actually ordered 3 weeks ago and we're on hand. 4 days after they were ordered. That was 2 and 1/2 weeks ago. The truck was tore apart after we found out that they weren't even working on it after they received the parts and they keep calling me and extending the repair time because I got a feeling they're working on other stuff and not progressing on my vehicle. Even though they've been claiming they were waited on parts to get started. I gave them permission to tear the part the first week they had it because of an insurance issue with extended warranty that they would not cover it and they did not take advantage of that at that time. That put it another week and a half behind on the initial startup. I just think that they take advantage of whoever got their vehicle in there and they do not take any priorities to getting a vehicle fixed. All they want to do is get your money and lie to you about what's going onBusiness response
05/24/2023
Our company always intends to provide exceptional customer service and timely repairs on every vehicle. Unfortunately, this cannot be the case with every vehicle. In this case, the complexity of the repairs and unforeseen parts delays due to the current supply chain issues caused additional delays.
The customer did request a recall on this Ram **** Diesel and diagnosis of a huffing noise coming from underneath the hood at ******* miles as he states in his request. Upon inspection of the customers vehicle summary report from the manufacturer, the dealer found three open recalls, including inspection of the tailgate latch, replacement of the intake air grid heater relay, and automatic transmission venting enhancements required.
In total, four recall parts and 37 customer pay parts were required to complete the authorized repairs. The technician drove the vehicle 43 miles over multiple days to verify the repair was completed. It was our desire to ensure the vehicle was tested properly prior to the customer picking up the vehicle on May 23, 2023.
The dealership made allowance to this customer to make up for his inconvenience. Our management team spoke with the customer on May 23, 2023, and clarified a miscommunication he stated in his additional comments. It is our hope that this customer gives us an opportunity to provide excellent service on this vehicle in the future.
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Contact Information
3435 E End Blvd S
Marshall, TX 75672-7419
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.