Business ProfileforTru Fit Athletic Club - Texas Locations

I was changed from 1 membership to another without notice or authorization. It all came to light by the alert triggered from my account deduction from TruFit. I had spoken with the site manager and he had to speak to his higher ups to find out what had happened. He wasn’t even aware of the changes TruFit had done. According to his higher ups, they had made changes to their memberships and I got moved. I asked for the advertisement for this or email or any notifications of these changes and TruFit was not able to produce any information. I also requested my original agreement and they could not produce that either. They wanted for me to cancel and re-enroll back to my original membership. I was ok, as long as TruFit waives the fees for enrollment and the annual fee since I had just paid them the annual fee the previous month and they said NO. I would have to pay that all over again. I tried to working with them but they definitely did not want to work with me and TruFit just wanted for me to pay everything all over again. They wouldn’t even consider giving me any credit of any kind. The FACT that you’re authorizing and agreeing on a set amount to be deducted monthly on your bank account, does not give them the liberty to garnish what they please without your consent. It is morally and unethical what they do to do the customers. A customer should always have full control of how much and to whom they authorize to get paid from their accounts. I am sure I was not the only one shifted this way.