ComplaintsforFlamingo Pools
Current Alerts For This Business
Flamingo Pools has received multiple complaint since June 2023 exhibiting the following pattern of complaints.
Complainants are reporting they have placed a deposit with the owner. The work has started in some cases over a year ago, but it is not being completed. Consumers are requesting a refund. Company is not responding to consumer calls, emails, or text messages. Other consumer’s complaints are stating while their pool is under warranty, the company is not honoring the warranty. The company currently has 20 complaints that closed No Response/Unresolved from 2013 to 2016. It has been reported the owner’s former company was shut down by the AG’s office. Unfortunately, it appeared he opened another company under the same name.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
on June 2, 2022 I put a deposit of $25,897 with Dennis ***** DBA Flamingo Pools for a 16x35 Latum Cancun pool. I have made numerous calls and texts to Dennis ***** all with excuses about why I have not received my pool. On April 28, 2023 he sent a company to my house to dig a huge hole in my back yard. It has now been 6 weeks, still no pool, with a big dangerous hole in my back yard and STILL getting excuses as to why I have not received my pool which was ordered over a year ago. I have sent him a demand letter for a refund of my deposit. I am now being told he is doing this to others as well.Initial Complaint
05/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This builder violated the Texas Deceptive Trade Practices Consumer Protection Act Sections 17.12 and 17.46. This company las a long history of violating the Texas Deceptive Trade Practices Consumer Protection Act and was at one point enjoined by the Texas Attorney General for the same conduct that he continues to employ. Dennis ***** has repeatedly violated our contract, misrepresented the quality and grade of the concrete shell structure, he has abandoned the construction job and has seized communicating. He has stayed away from the job for weeks for several periods throughout construction. Despite our repeated efforts to avoid litigation and have him complete the job he fails to provide the service we contract for. To date we have paid $58,330.00, and we still do not have a working or completed pool.Initial Complaint
03/16/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unresolved
I payed $40K October 2022 to Dennis ***** of Flamingo Pools to complete pool project. We are now in middle of march and project is not even 50%complete. Continue to get excuses from Dennis as to why the pool is not installed and the completion date is not confirmed. please help me get a resolution to this.Business response
05/11/2023
Good morning, I am reaching out because we received a letter stating we have a complaint against our company. We have been in contact with the client daily and his fiberglass pool is in our company yard. We were unable to set in the pool because of a storm that hit our area on Friday, April 28, 2023, causing mud that needed to dry out. We have a tentative date for the set in on Saturday, May 6, 2023 and completion date for two weeks after set in. If you have any questions or concerns please reach out to us at 956-681-****.
--Rebecca Trevino
Customer response
05/11/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
Customer response
06/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Began the process of getting pool installed in August 2022. Gave Dennis ***** $40k down payment for inground pool, patio with sink, firepit, and roof, surrounding ground cover, and fence modification. Finally got pool installed in April 2023, but company has failed to complete the remaining work. They keep saying they are coming out to work on project but as of June 1st, project only 60% complete.
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Customer Complaints Summary
15 total complaints in the last 3 years.
1 complaints closed in the last 12 months.