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ComplaintsforMr Clean Water
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Complaint Details
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Initial Complaint
01/19/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
A reversed osmosis and water softener systems were purchased paid in full 9/28/2023 $4000 including installation. Installation was agreed to be Oct 20th, 2023. Owner Jaime ****** postponed multiple times citing missing parts, illness, working out of town several times. A non-functional RO system was installed on December 15th. The pump failed around the 3rd day after installation. Texted Jaime 1/1/2024 advising him to come fix the system. No response to voicemail and texts. We have been reaching out since January 1 to no avail. No water softener system has been installed. There is no communication from him at all. On one occasion he communicated the the comptrollers office had frozen his assets and that he did not know the reason. He claimed to be working through his attorney to resolve the "unknown" reason for his bank accounts to be frozen. He claimed he would install the system as soon as he is able. We asked him why do you need to buy equipment when we paid for it back in September. His response was that the supplier needed to charge his bank for the amount in order to release material. He claimed he does not keep the material in stock. No contact has been successful since December 15th. We called his supplier, Safeway Water, and we were told there were no supply issues. Jaime ****** is well known by Safeway Water. They were surprised Jaime told us he could not finish the project because of supply issues.Initial Complaint
07/03/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Mr. Clean water installed a water filtration system with lifetime warranty in my home in June of 2022. In February od 2023, the tank leaked and he came to my home and recommended a new one. Through various efforts, calls to his office, and personal calls to the owner, my tank has not been replaced despite being under warranty. Mr. Clean water also submitted a warranty claim to get a new tank but never installed it in my home
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.