ComplaintsforEl Castillo De Las Princesas
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Complaint Details
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Initial Complaint
12/20/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This happen on 11/4/2023 we payed a deposit of $30 for a dress for a party princess style and was mailed a whole different dress after the amount or the balance was paid off of the amount of $40 got in contact with the business and informed her about the mistake that they did she admitted to the mistake and now she is saying that the amount of the dress is different and she's conducting fraudulent activity I did advise her just to give me back the difference of the other dress which the amount was of $25 the difference and now she is denying and not wanting to pay me the difference for the wrong dress she sent by mail she's adding the cost of the mailing to our expense when in fact she gave me a receipt once I paid it off that shows that I had already paid off the dress in full
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.