Business ProfileforWashguys Lube and Auto Center

Took my mini ****** for oil change and when it was finished I was told it was missing an air intake hose. I do not recall it missing before. I was told to get it fix as the engine light would come on. When I drove it out of the bay, it was jerky, rattling, and was not like that when brought in. **** thee manager said no one took anything off my car. I talked to **** and he said his video showed no wrong doing. I was unable to obtain this part from OReillys or Auto Zone. When I told him I was taking the car to the dealership, he kept telling not to- he knew someone that could find the correct part. I took the car to ************ where they did a complete check and the code for the engine light was due to a broken gasket on the oil fill tank and would not seal. They fixed it and all was fine. The missing hose was not the reason for the engine light coming on and did not require immediate repair. The total cost was $40.11. I repeatedly called **** to tell him that his crew was the last to add oil and must have broke the cap as it was not broken previously but I was gold he wasnt there or when I did talk to him he never called me back as promised. The least he could do was be honest about breaking the cap and reimburse me $40. I never heard from him again. This company and the director are dishonest, cowardly and do not take responsibility for the damage they do. They take advantage of vulnerable customers and then say the car was driving badly when it came in. Im not stupid & I know how the car drove before going to this place and how it was when they finished working on it. Do not take your car there especially if you are female (they think females dont know anything about cars). WRONG!