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ComplaintsforKids 1st Dental and Orthodontics
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Complaint Details
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Initial Complaint
03/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
*************** is now owned by Kids 1st Dental. Orthodontist patients are seen at the Showtime location and dental services only are seen at Kids 1st from my understanding. My daughter was seen in this office to have her braces removed. She had previously told me the dentist mentioned to her that he was going to shave or file her teeth. When I went to sign the consents to have her braces removed I made sure to tell the front office under no circumstances will they alter her natural tooth. I firmly told them no shaping, shaving or filing of her teeth. We return roughly a week later and my daughter comes out hysterical. He absolutely DID file her 2 front teeth to the point that they are even lengths with the smaller teeth to the side of them. She is now being made fun of at school and has lost 5 lbs from not eating meals in front of others from embarrassment. Her teeth look unnatural and misshapen. This procedure was done against her will and my will. The only reason I knew this was happening was because my CHILD told me and even after being told not to this procedure was forced on my child. My child is 15 and will need life long cosmetic dental care now which is not covered by insurance. Initially they only offered free teeth whitening. Then they offered to refund the braces. This will not even cover the cost of 1 dental implant.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.