ComplaintsforFirst Choice Emergency Room

• Initial Complaint

  01/11/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Apparently, my step daughter went to First Choice ER on Mason Road in Katy, TX in July 2019. We had insurance at the time but apparently it was never filed by this agency. A letter dated 12/20/2021 arrived in our mailbox last week from a collections agency stating that we owe over $10,000 for her visit. We have not received any bills or heard from this agency otherwise until now. I tried reaching out to them but they have since closed down. I see other complaints against them have been filed for the same reason. Thanks for your help.

• Initial Complaint

  12/23/2021

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I called******* Healthcare & spoke to a rep on 11/16/2021 after receiving a bill from over 4 years ago, for emergency services, which I gave the hospital at the time of service my ******* Information, because Im retired military, & worked as Contractor, & gave ER 1st Choice my insurance for *** for the date of service and *******. After 4 years, I get a bill from a collections company for a facility that no longer exist telling me that balance $1628. payable to ***************************************** The creditor now that's trying to collect on this bill is a collections company called ******* ******* Funding, LLC. Acct ***********. As stated, I was bleeding out and I was told by the VA and *** that this facility took both insurances, Therefore; I would of had no payment due. I was hemorrhaging and lost a lot of blood, and was told that I was miscarrying, when I did not even know I was pregnant. Again, I gave both insurances, in order for the clinic to see me, and now I am being told by rep Savanna that *** was submitted at the time as I stated, but she does not know why the bill was not processed correctly leaving me outstanding $1628. Told ******* was billed as primary and she shows in the system where the claim was trying to go through but she believes the way ER 1st Choice put the bill in w/******* as primary, may have led to the problem. On 11/16/2021, I called *** and ******* paid out, & *** told me I had 2 yrs to dispute matter or I'd be liable for a bill I did not know exsisted & even though I just got bill. I did my part, providing clinic all insurance needed for my dual insurance. I was told by the ******* collection DPT that the facility has went out of business and they are now collection of their old bills. I asked for proof as to why bill submitted incorrectly and told its hospital thats out of business error, they are just there to collect. *** ID *******************************************. ******* paid 1137. total bill $2765. I want *** pay bill.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩