Business ProfileforThe Perfect Day Event Co

I hired and signed a contract with *************************, The Perfect Day Event Co., on 12-20-23. Services were for a day of coordinator at what was to be my fiance and my engagement event to be held on 3-8-24. I paid the deposit of $488.83. Over New Year's Eve, I discovered my fiance had cheated and lied to me; I was forced to call off the engagement and upcoming event. I called ***** immediately after making this difficult decision, she was sympathic. She offered to cancel the contract, reimburse me a portion of the already paid-for deposit, and cancel the next deposit that was to be due. I agreed, and we signed a cancellation contract together on 1-8-24. She explained the refund would be sent in the next 7-10 days. I waited, then proceeded to call, email, and text ***** for an update. I received sparse, noncommittal responses. At one point, she said in an email that she would pay me via PayPal. I continued to email, call, and text for some kind of update or response to the request. No response. On 2-2-24, I received an email with a notice that the contract was being canceled, signed by *****, saying nothing further would occur. I again called and emailed and texted asking for some explanation of this new contract. I received a text from *****'s business partner or manager stating that ***** was unavailable and that the contract stood and noting that more would happen. I then wrote a review on The Knot website, where I had found the event *** shortly after writing this report, I received an email from ***** asking me to take down the poor review. She asked for proof that I had indeed canceled the event venue, and I sent her that proof. She stated we could re-evaluate the situation. But did not state what that meant. Again, I have asked for some resolution and received none. ***** offered to refund me the portion of the deposit, because I have been lied to and told so many different misleading stories by *****, I am asking for the entire deposit to be refunded.