ComplaintsforThe Perfect Day Event Co

• Initial Complaint

  05/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello I had hired this wedding planner to assist with our June 30 2024 wedding. The wedding had to be canceled because my fianc is from ****** and the customs and border patrol did not let her through because we were engaged. We canceled in march of 2024 and was promised a refund for the vendors of ******** and refund for the venue and associated costs of *********. I received an email on march 14 that vendor refund had been refunded but I never received anything, till this day. I have received ******** of the venue refund only because my credit card company credited that back to me. I have been fighting this issue since March 14th and have had no success. I have paid all cancellation fees required and now she is telling me to pay additional money to pay back some of the disputes in order to get a refund. There has been terrible communication and very poor business etiquette

  Business response

  05/16/2024

  Greetings Gabe, 
  You booked vendor packages through us. Each vendor has their own refund policies. Just about all vendors denied a refund. This left you without the option to be refunded directly from each merchant. This is when I suggested that you contact your bank to take the matter up with them or we can refund you out of pocket. You started with venue disputes. 
  

  After your first few chargebacks, there was confusion leaving our vendor account on hold. I then very clearly told you that youll need to contact the bank for any other money needed. 
  

  Please note that you are not entitled $19,000 in refunds. Your chargebacks have been honored and accepted by your bank, this will continue. But I cannot refund you out of pocket any longer, I have helped as much as possible. 
  

  Every step here has been to help. I am still working with the client on this matter. While we wait for our bank to reinstate the *** system, there isnt much that I can do, until that process is completed. Instead of the client replying to my email, they came here. 
  

  If you have an issue with this process, you can contact your bank. The client has done nothing but yell and speak with profanity at our reps. ******* has been reduced to email only due to this. 

  Customer response

  05/16/2024

  So tell me then what I'm entitled to. Because the emails I have show what we spoke about.

  Customer response

  05/24/2024

  I am rejecting this response because:

  So tell me then what I'm entitled to. Because the emails I have show what we spoke about. I have received partial refund but have not received any of the 8000.

  Customer response

  07/18/2024

  Hi,

  They did not reach out to me. I received the money from what I disputed with my bank and credit card but that was all. 

• Initial Complaint

  03/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I hired and signed a contract with *************************, The Perfect Day Event Co., on 12-20-23. Services were for a day of coordinator at what was to be my fiance and my engagement event to be held on 3-8-24. I paid the deposit of $488.83. Over New Year's Eve, I discovered my fiance had cheated and lied to me; I was forced to call off the engagement and upcoming event. I called ***** immediately after making this difficult decision, she was sympathic. She offered to cancel the contract, reimburse me a portion of the already paid-for deposit, and cancel the next deposit that was to be due. I agreed, and we signed a cancellation contract together on 1-8-24. She explained the refund would be sent in the next 7-10 days. I waited, then proceeded to call, email, and text ***** for an update. I received sparse, noncommittal responses. At one point, she said in an email that she would pay me via PayPal. I continued to email, call, and text for some kind of update or response to the request. No response. On 2-2-24, I received an email with a notice that the contract was being canceled, signed by *****, saying nothing further would occur. I again called and emailed and texted asking for some explanation of this new contract. I received a text from *****'s business partner or manager stating that ***** was unavailable and that the contract stood and noting that more would happen. I then wrote a review on The Knot website, where I had found the event *** shortly after writing this report, I received an email from ***** asking me to take down the poor review. She asked for proof that I had indeed canceled the event venue, and I sent her that proof. She stated we could re-evaluate the situation. But did not state what that meant. Again, I have asked for some resolution and received none. ***** offered to refund me the portion of the deposit, because I have been lied to and told so many different misleading stories by *****, I am asking for the entire deposit to be refunded.

  Business response

  03/20/2024

  Hi ******, 

  Despite my best efforts no refund can be issued for this matter. I do understand that this isnt the resolution youd like. I did not ask for proof. I said that if we were to make an exception, there is no way of knowing if the wedding is truly not happening. 
  

  We wish you the best. 

  Customer response

  03/21/2024

  I am rejecting this response because:   the response from the business is contrary to the original signed contract from the business stating that the business WOULD provide a refund to me. The reason stated for not providing a refund is a poor excuse for the business to go back on their word and the signed contract. I ask for the BBB to note the signed contract between the parties and the poor excuse provided by the business and give this business a 1 star rating where it applies. This is unfortunate that the business has chosen this direction after all the promises and contracts and stated word.  

  Business response

  03/21/2024

  Notice was provided to the customer explaining why we are no longer able to issue a refund. We understand the customers frustration but are not willing to issue a refund. The customer was notified and we communicated as we went through the process of attempting to refund. 
  

  Despite our best efforts, we can not and will not be refunding the customer 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩