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Find a Location

TX Custom Golf, LLC has 1 locations, listed below.

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    Business ProfileforTX Custom Golf, LLC

    Golf Equipment

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    6121 Prestwick Dr, McKinney, TX 75072-7280
    BBB File Opened:
    10/16/2020
    Business Management
    • Mr. Jason L. Cooley, Owner/Director
    Contact Information

    Principal

    • Mr. Jason L. Cooley, Owner/Director

    Customer Contact

    • Mr. Jason L. Cooley, Owner/Director
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/03/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    Looking for a refund on products promised and paid for that ***** has told me will not happen, because I left a bad review.I sent a set of irons and a putter to ***** to get re finished. Couldnt have had a worse experience. 1. $180 - Invoice attached. Pictures and screen shots attached. - I ordered 4 X Stiff shafts. He ordered 4 by mistake, no big deal. But he now wont send the **Stiff even if I return the Stiff. He even told me to keep the Stiff which I dont need but he sent anyway. Its really simple, I paid for a certain shaft and ***** was incapable if delivering, so I just want the money back. 2. $40 - Invoice attached. Putter shaft. I paid for a new shaft and was sent something that is not new, its it short and has a plug in it to seem longer. I can speculate as to what was done but it wasnt what I paid for. I am just looking for $220 refunded and to be done with this. He has stated he wont work with me on refunds as I crossed the line when I left a bad ****** review. I left a review as he stopped responding to me. It should be noted that ***** has horrible business practices. He makes promises he cannot keep and blames customers for holding him to the timing HE gives to us. He said he could do everything we discussed and just didnt deliver. I only focused in 2 items I want fixed, not all the others that are just bad work. I have added a few screen shots from his response today, after ignoring me for a week and I had to repeatedly reach out. He blames me for ******* him even though he told me he was done and shipping them out earlier. I just want the money back and if possible warn others about *****. Any help is appreciated!
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Stephen M

    1 star

    05/20/2022

    This guy is a scammer and will hold your personal property and sell it for a gain.

    TX Custom Golf, LLC Response

    05/22/2022

    I have been in business for 5 years and have had a number of tough individuals come thru my door, but this guy takes the cake.
    I am going to refrain from slandering him, as i think he will end up doing that himself.
    Scammers don't say in one place very long and they certainly don't grow roots in the community like we have.
    Believe what you want, but if you want to know the truth, give us a call. It will be the best experience you have ever had, and i guarantee that. Just keep in mind that we are a small, boutique golf custom shop, and operate out of a home based garage setup. we are growing quickly and we see people by appointment only.
    He didn't like that he couldn't just show up and "collect a check" as he was never employed.

    If anything, learn from this and do not ever let someone you think is a good person into your business to "learn from you". I would say most of the time they are a WOLF disguised in sheeps clothing, and thats exactly what this guy was. I will not have an open and public debate, so this is all you will get from me. IF you have any questions or would like to get further details, please contact Jason at 469-500-9994 thank you and have a great day.

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