Customer ReviewsforGlobe Life and Accident Insurance Company

My grandmother opened a policy on me back in 2009, she passed away in November 2021. ** had my grandmother's name spelled incorrectly, making it difficult to change ownership although letters sent to my grandmother had her name spelt correctly. I sent the death certificate and requested to change my beneficiary to my mother. I received an "annual statement" in the mail dated for 6/5/2024 which included interest. Nothing on my online account indicates an issue with my policy, nor an option to pay via phone or online. When contacting Globe Life, they were not only unapologetic, they couldn't explain to me what the specific issue was, nor why I was not communicated with for issues with billing. They were unable to find multiple payments made though I had the history loaded in front of me. I also realized they still had my deceased grandmother listed as my beneficiary. I also was unable to locate the complete terms to my life insurance policy. Below is the list of transactions made prior and post the death of my grandmother: Date Amount months Due Date 10-12-23 $122.161209-05-23 07-26-23 $32.37306-05-23 04-04-23 $61.08612-05-22 01-24-22$122.161212-05-21 12-05-21$10.99112-05-21 11-07-21$10.99111-05-21 I missed 4 months between Jan-April 23, but they were paid back I do not understand where this letter came from, why I was not contacted after 105 days of nonpayment last year, why I am just now being charged for something I have already paid and made up for, and why no information is available on their outdated website. Trust is paramount for a life insurance company and these egregious mistakes have lost my trust and made me understand exactly why there was a *** probe conducted on possible fraud. The only resolution was to surrender my policy and receive $280 for 15 years of being a loyal customer. My grandmother would be disgusted.

*****,we apologize your experience with Globe Life hasn't met your expectations or ours. The experience you described is unacceptable and not consistent with the way we do business. We invite you to send us your name, your grandmother's name, the reason for your dissatisfaction (this BBB review), your phone number, and the best time to contact you to ******************************************** so we can look further into this unacceptable situation and make sure this is resolved as soon as possible. We're sorry for any inconvenience this caused,and we look forward to hearing back from you soon.

I called this company on January 19 to surrender the policy that my mother has been paying monthly on for 40 years. The policy was only worth ******, and I calculated that shed paid over ***** to maintain this life insurance policy for so long. It was surprising to hear that closing the policy would only result in a check for $1590. I spoke to a person named **** who gave me directions on what information to send via email, and I sent the email that day. Then I was told weeks later that the information needed to be in the form of a letter, so in March, I sent the information the way they wanted it: drivers license, PDF letter, with my contact information, and mailing address in several places. After I had heard nothing and received nothing, I called again on 4/10 and spoke with ******* who told me a check had been issued. A check in the amount of $112.50 came to my correct address (as noted through multiple correspondences), but the other check for $1480.50 was sent to a different address. This is AT BEST incompetence! In reality, this company systematically makes it as difficult as possible to close and collect on an account, and they need to be audited. Id also like to make sure that the amount of money I collected is actually correct since they cannot be trusted. I have detailed notes, letters, emails, and all necessary information.

*****,we sincerely apologize that your experience with us was less than you expected or deserved. The situation you described is unacceptable and not consistent with the way we do business. If this refund issue is still unresolved, please send us an email to ******************************************************* with your name, your mother's name, the reason for your inquiry (this review), the policy number, and the best time and number to contact you. We're very sorry for the inconvenience this has caused you and look forward to hearing back from you soon.

Its a total scam. Still sending me invoices after I already pay d a quarterly premium and thats when I noticed my last name was misspelled and also my email address and I realized that it was intentional! I googled and saw there was recent negative media attention about them which affected their which is well as to be expected when they are deliberately stealing peoples hard earned money when all we are trying to do is protect and or secure our family members. Sad.

*******, we apologize your experience with Globe Life hasn't met your expectations or ours. We're disappointed that we've lost your trust and want to assist you if this unacceptable policy issue is still unresolved. We invite you to send us your name, the reason for your dissatisfaction (this review plus any additional information not included), policy number,phone number, and the best time to contact you to ******************************************************* and we'll have a supervisor reach out to you. We're sorry for any inconvenience this caused, and we look forward to hearing back from you soon. 

S*** a** company, won't send bills in a timely manner, hoping that u forget/ die without anyone knowing,yet constantly being bombarded with ads for more insurance

*******,we apologize for both of your issues with our billing and excessive mailing.  We invite you to please send us your name and address to ******************************************************* and indicate you want to be placed on our "Do Not Mail" list. Please also include your policy number and any unresolved issue with your bill.  Since our mailings are prepared several months in advance you might continue to get Globe Life information for another 30 to 60 days. Again, we're very sorry for any inconvenience this has caused you.

Globe Life continues to email me **************************** and asking me to to send more information for a refund of 30 dollars for a policy that wouldn't put my wife on a policy of life insurance and I cancel it and ask for a refund which they have ask me to send my address, birthday bank statement now they want me to fax a letter saying that I want a refund everytime send information they come back asking for more paperwork for a 30 dollar refund.

******,we're very sorry to hear about the unacceptable situation with your refund and the inefficiency of our service. We want to investigate and resolve your issue but need more information. If you could please send us your name, policy number, the reason for your inquiry, phone number, and the best time to contact you to *******************************************************. We'll have a representative contact you and resolve this issue to your satisfaction.  Again, we apologize for the inconvenience this has caused you.

Salesperson told me multiple LIES about the policies(3) bait and switch was kind of what he did but I think it was outright lies. He told me that in 20 years I would have enough to borrow on to send my grandson to college for 4 years, in 20 years I will have paid enough to borrow $1500. Someone please tell me where I can send my grandson to college for 4 years for $1500. He lied and I bought it, talk about a scam..

*****,we apologize your experience with Globe Life hasn't met your expectations or ours. We're disappointed that we've lost your trust and would like to assist you with any unresolved issue.  We invite you to send us your name, the reason for your dissatisfaction, policy number,phone number, and the best time to contact you to ******************************************************* and we'll have a supervisor reach out to you. We're sorry for any inconvenience this caused, and we look forward to hearing back from you soon.

Our son was born on 9/1/2022, we opened his policy on 9/14/2022 the same thing we did for our 4 year old son. He unfortunately passed away February 2024. They are not only contesting it but refusing to provide any update, they gave blind numbers for medical records without any specifics for what they need. We spent all of our savings on our childs burial, we took policies out and updated Globe Life as his health declined. They were advised of things as we became aware of them, this policy should have been paid out already and they are likely going to fraudulently deny the claim. Dont spend your money with this company, youre wasting your time. My son was not a girl so when your CSR constantly calls him a girl its just annoying on top of not doing what you should be doing. Do your jobs and process the claim weve been through enough.

******,we're very sorry for the loss of your son and we send our sincere condolences to you and your family. We'd like to investigate his death claim further but need you to please email us your name, your son's name, the policy number, the reason for your inquiry, your phone number, and the best time to call you to **********************************.  We'll have a supervisor contact you as soon as we've investigated why this claim hasn't been paid. We apologize for the inconvenience this has caused you and look forward to hearing back from you soon. God bless you and your family during this difficult time.

Terrible on paying out claims sent in death certificate obituary proof of homicide and now they claim they are waiting for something from the detective case may stay open for years how long are you supposed to wait to receive your payout this is terrible

******,we're very sorry for the loss of your loved one and we send our sincere condolences to you and your family. We'd like to investigate this death claim further but need you to please email us your name, your loved one's name, the policy number, the reason for your inquiry, your phone number, and the best time to call you to **********************************.  We'll have a supervisor contact you as soon as we've investigated why this claim hasn't been paid. We apologize for the inconvenience this has caused you and look forward to hearing back from you soon. God bless you and your family during this difficult time.