12 Customer Reviews
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Review from Martin F
1 star06/26/2024
False advertising, Guarantee acceptance then deny you on any whim. if your 70 or older good luck getting insured. I wouldn't recommend them to anyone.
Globe Life Insurance Company of New York Response
07/01/2024
******,we apologize that our Globe Life coverage didn't meet your expectations. Our top priority is providing various types of affordable financial coverage to our customers and we're sorry we were not able to provide that for you. If you still have questions regarding our coverage, please email us at ******************************************** with a phone number and the best time to contact you. We'll have a representative reach out to you.Review from Aisha A
1 star04/12/2024
They Getting Over On People 2018 I Did The Policy Paid Over Thousands Of Dollars,For Me Canceling The Policy I Will Receiving A $100.00 Within 7 To 14 Days And She Maybe It Will Take Months I Get.Getting Over Hard Working PeopleGlobe Life Insurance Company of New York Response
04/18/2024
*****,please accept our sincere apology that your experience with Globe Life didn't meet your expectations. Customer satisfaction is a top priority for Globe Life and if we've failed in this area,we are very sorry. If you still have an unresolved issue please send us an email with your name, policy number, and details of your experience to [email protected] to your feedback provides us with a way to improve our process of securing financial protection for our customers. Thank you for reaching out to us and we look forward to hearing back from you soon.Review from Sandra M
1 star03/28/2024
The company operates like a scam. I've had to call three times to cancel policies. Each time they claimed to not know why the policy didn't cancel.Globe Life Insurance Company of New York Response
04/04/2024
******,please accept our sincere apology for this cancelation issue. Customer satisfaction is a top priority for Globe Life and we're sorry we've failed in this area. If this issue is still unresolved, please send us an email with your name, reason for your inquiry, policy number, phone number and the best time to contact you to *******************************************************. Well have a supervisor reach out to you for a resolution. We're sorry for the inconvenience this has caused you and we look forward to hearing back from you soon.Review from Nicholas B
1 star10/23/2023
I wish 0 was an option. Wife has called and followed the procedure 3 times now to cancel our plan with globe life, and yet we are still being charged for services. I have contacted a lawyer and reached out to the sales person who sold us this and advised if charges continue next month that we will be taking legal action. DO NOT I repeat DO NOT purchase this insurance. Was told that it was super easy to cancel and that we would only speak with 3 customer service employees who were all in the states which is a lie. Also contacted the chamber of commerce in our town and advised them to warn other stores to avoid contact with these people.Globe Life Insurance Company of New York Response
11/27/2023
********,please accept our sincere apology for this cancelation issue. Customer satisfaction is a top priority for Globe Life and we're sorry we've failed in this area. If this issue is still unresolved, please send us an email with your name, reason for your inquiry, policy number, phone number and the best time to contact you to *******************************************************. Well have a supervisor reach out to you for a resolution. We're sorry for the inconvenience this has caused you and we look forward to hearing back from you soon.Review from Carol R
1 star07/25/2023
If I could choose zero stars I would. I had policies for each of my 6 children and a policy on a grandchild. As each of the children got older and insured through work I have been cashing out policies. Each time I run into blocks. Number one complaint is Globe Life will not communicate with me. When I use their online email communication, they do not answer. EVER! In the past I had to jump through hoops to cash out and the process would just stop . When I called again I finally got someone who magically could complete the process over the phone.Today I attempted to cash out another policy and was hung up on.I really am extremely angry at this company!Globe Life Insurance Company of New York Response
12/04/2023
*****, please accept our sincere apology for this cancelation issue. Customer satisfaction is a top priority for Globe Life and we're sorry we've failed in this area. If this issue is still unresolved, please send us an email with your name, reason for your inquiry, policy number(s), phone number and the best time to contact you to *******************************************************. Well have a supervisor reach out to you for a resolution. We're sorry for the inconvenience this has caused you and we look forward to hearing back from you soon.Review from Vanessa S
1 star07/19/2023
If I could give zero stars I would. I'll preface this by saying I've had no issue with this company for 10 years until this moment. May ***************************************************************************** July 2023. I filed an insurance complaint with the ***** of Insurance and will proceed to litigation and the power of social media if need be. BBB, please lower the rating of this company.Thank you.Globe Life Insurance Company of New York Response
12/05/2023
*******,we're very sorry to hear about the unfortunate situation with your policy loan and the inefficiency of our service. If you could please send us your name, policy number, the reason for your inquiry,phone number, and the best time to contact you to **********************************************************'ll have a representative contact you and resolve this issue to your satisfaction. Again, we apologize for the inconvenience this has caused you.
Review from Alisa B
1 star07/18/2023
You owe me money and can't get was over charged and was promised to get paid back lier's will let everyone know not to come here had to give a Star to write this but you deserve 0Globe Life Insurance Company of New York Response
12/06/2023
*****,we're very sorry to hear about the unacceptable situation with your refund and the inefficiency of our service. We want to investigate and resolve your issue but need more information. If you could please send us your name, policy number, the reason for your inquiry, phone number, and the best time to contact you to *******************************************************. We'll have a representative contact you and resolve this issue to your satisfaction. Again, we apologize for the inconvenience this has caused you.Review from Lynn K
1 star06/13/2023
I emailed them ove a month ago about a reimbursement check I asked to be redistributed due to it being demolished in the mail and only half of it showing up. Bo response....not 1 word. Fraudulent companyGlobe Life Insurance Company of New York Response
12/07/2023
****,we're very sorry to hear about the unacceptable situation with your reimbursement check and the inefficiency of our service. We want to investigate and resolve your issue but need more information. If you could please send us your name, policy number, the reason for your inquiry, phone number, and the best time to contact you to *******************************************************. We'll have a representative contact you and resolve this issue to your satisfaction. Again, we apologize for the inconvenience this has caused you.Review from Norma M
1 star03/18/2023
I have two policies with this company. I have been paying on time except this month because I had knee replacement surgery. So I got my daughter to attempt to pay it today. As she log in it said I’m my policies are passed due I need to pay both policies for 3 months upfront. Both policies said that I am paid up to date. So how come it is past due? I had to reinstate one on my son it went from $55 to $111. This is so sad and disappointing. Then when you are only a couple days behind they want you to pay upfront for 3 months. This is so unfair.Globe Life Insurance Company of New York Response
03/22/2023
*****, please accept our sincere apology for this payment issue. If this is issue still hasn't been resolved to your satisfaction, please send us an email with your name, policy number, reason for your inquiry, phone number, and the best time to contact you to [email protected]. We'll have a supervisor contact you to resolve this to your satisfaction. This review will also be sent to our Customer Service department.Review from Spechial G
1 star07/25/2022
I cancel my insurance and they still continue to take money out my account. Now they want me to send them documents with my signature on it. But how would they know what my signature is when I didn't sign up using my signature. Now they have me going through it just to get my refundGlobe Life Insurance Company of New York Response
07/28/2022
********* please accept our sincere apology for this cancelation issue. Customer satisfaction is a top priority for Globe Life and if we've failed in this area we are very sorry. If this issue is still unresolved please send us an email with your name, reason for your inquiry, policy number, phone number and the best time to contact you to ************@globe.life. We'll have a supervisor reach out to you for a resolution. We're sorry for the inconvenience this has caused you.Customer Response
08/02/2022
I'm still waiting on that supervisor to contact me. All I keep is repeated email from different people. But I will file a police report on this company for going into my account especially after I notify the company to cancel all my policy.Globe Life Insurance Company of New York Response
08/06/2022
Dear Ms. *********
Thank you for your follow up message. We have also received your BBB complaint, which has been referred to our Legal Department for a response. Please look for a substantive response to your BBB complaint within the BBB time frame.
Respectfully,
Blythe R. *******
Customer Review Rating
1/5stars
Average of 12 Customer Reviews
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