ComplaintsforUnited American Insurance Company
Insurance Companies
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Complaint Details
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Initial Complaint
02/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
My mother ************************************, born on june 21 1938 passed away on July 22, 2023. She had a policy with Globe Life. I am a beneficifiary, ***********************************. I live in *********. I requested numerous times for Globe Life to give me a bank transfer as ********* does not cash out of country checks anymore. This is a policy adopted by all ********** banks as of 2022. I have no way to get the money left to me that my mother paid for in her policy. I need a bank transfer, not a check. They are essentially keeping my mother's money in her policy by not attempting to issue me the money in a means necessary for me to be a benficiary. I would like this resolved by a one time bank transfer to the execption of the rule. A lot of banks outside of ******* do not accept checks anymore. Not everyone who is a beneficiary lives in *******.Business response
03/05/2024
We would like to thank ******************************* for reaching out to us about this matter. We have determined that this is a United American policy and should be reclassified.
The initial benefit check payable to ******************************* was mailed to an address in IA. I will reach out to the ***************** to see if it is possible for the funds to be electronically released, and provide an update shortly.
Initial Complaint
02/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
United insurance took money from our checking account each month to pay our health insurance coverage. We switched to another company effective January 1, 2024. They took $220 out of our checking account on January 4, 2024. We called and they said they had no record of this money. We sent a letter from our credit union verifying that they had taken this money out. The first two letters we sent they said they had no record of receiving, even though we had emails that said they had received it. On their emails they said they will respond within 2 to 3 business days. The last email we received from them took 10 days. I believe they are stalling and do not keep very good records. I have the emails and the letter from our credit union (Mountain America) to verify all this. What do I do now?Business response
03/05/2024
We would like to thank *************************** for reaching out regarding this matter. According to our records,policy ******* lapsed as of January 1, 2024 following the last premium that was received was on December 4, 2023. For premiums drafted after that date,the insured will need to contact their Union Representative.Initial Complaint
12/04/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I have completed and requested to cash surrender my life insurance policy. I completed the form on Nov 2 2023. They acknowledge receiving it and requested to give them 30 days. I have but the can not tell me the status of the check. Please help.Business response
12/12/2023
We would like to thank *********************** for reaching out to us about this matter. The check was reissued, and the insured has confirmed receipt.Initial Complaint
10/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have a cancer policy with United American Insurance under number ********* for myself and my spouse. I have submitted a claim for myself this past week. Now the policy shows as cancelled on their website. I have sent in several email messages to **************** regarding status and no response. I received an email today asking me to complete a questionnaire about this cancelled policy under a different person's name and asking for a higher premium. None of this makes sense since I don't know who that person is. I have tried calling four times to customer service department and I get cut off. I need answers and someone to answer their phone at **************** center.Customer response
10/03/2023
The company is now responding to my emails and they are working to resolve the complaint.Customer response
10/09/2023
The company finally responded that their ****************** reviewed the premium amount and they changed the amount to $65.00 per month for insured ******************************* since ************************************* has been removed now that her benefit has been paid. Customer ****************** will not understand that the premium was $44.00 for each of two insured totaling $88.00. So the premium for one insured should continue to be the $44.00 that ****** has been paying. The new premium amount for him of $65.00 is an increase not a decrease. They do not appear to understand that fact.Business response
10/19/2023
We would like to thank ************************************* for reaching out regarding this matter. Due to a premium decrease in the ****************, the new premium should be $44 per month. Any letters referencing any other premium amount can be disregarded. The policy is currently set up for automatic bank draft. The overage will be refunded and the correct amount will be deducted for the November premium due.Customer response
10/19/2023
I have reviewed the business response and accept this resolution.Initial Complaint
08/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Called several times using my cell phone but each time after verifying my information including the policy number. The phone went dead. I finally called using my landline and call went through as before and I actually spoke with someone who told me that they would have someone call me concerning my issue. No one ever did.Business response
08/28/2023
We would like to thank ********************** for reaching out to us. I had attempted to reach him by email several times, and today was able to talk with him by phone. Our office will forward a claim form to him for completion. Upon return of the completed form the claims process will begin to determine if there are payable benefits. ******************Initial Complaint
07/13/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Recently I was provided with auto insurance through this company, which started May 2nd,2023. I had to pay the pro rated amount of $260.00. I then paid again on May 15th, 2023 for my again due payment on May 22nd, 2023. I received a letter in the mail stating I had no provided any information requested and my policy was to be canceled on June 2nd, 2023. I had received no communications prior to this letter requesting anything. This company has my home address, email and phone number to communicate if anything was needed and no one ever reached out. I called on June 5,2023 requesting a refund as I had paid for a whole month and did not get my month, to which they responded, it would be sent. In order to even speak with a representative, I had to choose the agent line, as there is no other way to speak with a representative. Once the check was finally received on June 19th,2023, I went to cash it to which I found that the company gave me a faulty check. My bank, ***** Fargo, was not able to accept the check to which I am told from the insurance company I must wait 30 days to receive another check. This company is playing with my money, time, and patience. I am very upset and would not recommend them to anyone.Business response
07/13/2023
This complaint has been filed against the wrong company. United American Insurance Company does not offer automobile insurance.Initial Complaint
05/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Youre customer service is subpar at best! I've been trying, along with my son and my daughter in-law, to contact this insurance company and have not been able to get through or when I/we do, we are put on hold and then disconnected. You have been wrongfully deducting money from my now deceased husbands checking account for secondary ********************** that he canceled back in July of 2022. Despite multiple attempts at trying to receive the refund, you refuse to return money taken from automatic payments. This company owes all premiums paid from July-December 2022.Business response
06/19/2023
We would like to thank Ms. *********** for reaching out to us. We have been in touch by email, and she has confirmed receipt of the refund.
Initial Complaint
05/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My mother passed away Oct 22, 2022. She had an annuity that is worth $233,300+. My father and myself were the joint beneficiaries on the policy. He passed away November 8, 2023. I have sent both certified death certificates as well as the Annuity Claim Statement to cash out the annuity at the end of Februrary 2023. Sent additional paperwork to them in March ****************************************** the run around and say that they are escalating for processing and that due to the complexity and amount it takes longer. i am told the same thing every time we call. This is the only policy that they had and it clearly states myself as a primary beneficiary. No one knows what is going and I called again today and they are saying they are now awaiting for legal review, which I have been told numerous times. This has been going on too long. My Mother, *********************** was the policy holder and *********************** primary beneficiary along with myself as primary beneficiary and he is deceased and UAI has both certified death certificates and claimant statement with all info. policy is 57-1878967. Her last 4 of ss is **** and DOB 12/27/1930. I can be reached at ************ but no matter how many times I ask for return call for update I am told the same thing when I call but no one calls me back. This has been ongoing for almost 5 months now.Business response
06/13/2023
Tell Thank you reaching out with details to assist. The claims process and all necessary reviews have now been completed. Benefits will be paid equally to *********************** and to the estate via checks that will be released this week.** why here...Initial Complaint
03/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I carried United American insurance *** as a medigap policy in 2022. On Jan 1, In 2023 I changed companies. Despite twice notifying them I am not carrying their insurance they refuse to return money taken from automatic payments taken in 2023 . Despite my notifying them on phone and in writing my request to cancel the policy they continue the policy forward. I have gone beyond any requirement I have had with ******** supplement insurance. Usually a ******** medigap insurance is automatically discontinued if not renewed in the new year. Is This a fraudulen company? Should I take this matter up with ******** fraud? IBusiness response
03/31/2023
Our office located policy 00-8411291. It has been cancelled as of March 1, 2023.
Please let me know if we can be of further assistance.
***********************
******************
Initial Complaint
12/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Initiated policy filing October 5, 2022 for a November 1, 2022 start date. United American Insurance Company has debited my bank account on November 15 but could not supply a policy number. As December 1, we have not received an introductory welcome packet. After numerous phone calls we were given a policy number November 25. Upon visiting our Doctor we were told they contacted United American Insurance Company. The Doctor's office was told by United American Insurance Company they had no such policy nor anyone with my wife or my name. We again followed up with a phone call to United American Insurance Company and was told they could not verify if we are covered by them. We asked to speak to a supervisor but was told we would receive a return phone. This is the third time over the last two weeks we were told we would receive a phone call but we never did receive a call from anyone. Meanwhile, we are unable to schedule doctor appointments.Business response
03/06/2023
Business Response /* (1000, 5, 2022/12/06) */ thank you for reaching out to us regarding this matter. According to our records ****** (XX-XXXXXXX) and ***** (XX-XXXXXXX) were each issued a Retiree Health Plan with an effective date of November 1, 2022. I have requested duplicate policies and they will be mailed to your home address. Please contact me if I can be of further assistance. [email protected]
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Customer Complaints Summary
21 total complaints in the last 3 years.
5 complaints closed in the last 12 months.