ComplaintsforMcKinney Buick - GMC

• Initial Complaint

  07/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Truck brought in by tow for an issue - They did not check In and left Key Asked for service and Diagnose possible issue (Diagnosed and charged $2600)- Paid cash Was falsely accused of neglect and told zero oil after they started. They j voiced me and said my warranty which is through GMC under Manufacturer and also have extended would be voided. I complained and *** accepted responsibility. Agreed that workmanship error and warranty approved, February -May I spent thousands on rental which documented would be reimbursed by GMC as long as I didnt call GMC- Loaner was given as they had diagnosed and for a few days would be ready. A month later they had billed me 3 dollars a mile over mileage despite putting timing chain on wrong, and dilute to communicate. Threatened to call police on me on Friday that personal emergency prevented travel (They wanted to sell car as a demo and maximize profit while charging 3 dollars a mile). Under duress and fear had towed despite medical emergency. Despite my documentation and request for records *** GMC GM and ******************* (Who said she was the contact and tech) documented in writing issues and ******* documented invoices to their needs which I have in writing. I picked up car and less than 48 hours the services rendered were not done and my car overheated on highway. Ioened hood and no coolant or fluids and screws and bolts holding the fluids not connected and tire was leaking which they documented fixing . I was told I had to bring back to them but in fear and months of threats, workmanship errors, ***** accusations, and verbal abuse I had taken to another dealership to diagnose. The AD documented that because workmanship error the car had extensive engine damage from GMC Mcknney failures. Safety for family over fear/bullying.Safety concerns I had to pay . *** and dismissed every concern in writing, After many attempts *********************** yelling at me offered $500 for NDA signature not to ever speak or contact or see in court

  Business response

  07/19/2023

  
  ************ requests are unreasonable.  We have offered to warranty the repairs but he refuses to bring the vehicle into our service department for inspection.  The loaner charges were for excessive wear and miles.  I have offered him $500 and he refuses it.

   

  Thank you-

   

  ***********************

  Business response

  07/20/2023

  ************ requests are unreasonable.  We have offered to warranty the repairs but he refuses to bring the vehicle into our service department for inspection.  The loaner charges were for excessive wear and miles.  I have offered him $500 and he refuses it. 
  
  Thank you-
  ***********************

• Initial Complaint

  07/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dropped my 2014 GMC Acadia off on the evening of May 16th due to transmission issues. The car was running but had a slight stutter when you ecellerated. The service advisor called the next morning stating that it had been assigned to a service tech for review. I inquired on the progress of my car the following day and was just told they are looking at it. I received a text on May 19th that it was an internal transmission issue. the recommendation was a tear down to see what the issue was or a new transmission. Because the car was running when dropped off the advisor said it may be an oxygen sensor or valve but not the entire unit. I agreed to the teardown to diagnosis the issue($1490).From May 16-May 26th I paid for a loan vehicle due to the dealer not having one available($520). I received a loaner on May 26th. After several non returned calls, texts and visits for update, I finally received a text on June 19th stating I needed a new transmission costing more than the vehicle was worth. The advisor and I spoke I stated I would pick up the car. I was told $1016 to reassemble but it would be inoperable and would need a tow. I asked about trading it in and they said it would be worth anything since now it didn't run. I brought in a running car! *** called on June 27 and was very rude stating I was taking up space and I would have to pay for loaner due to not using their service as though it was my fault they had my car over a month! He told me the loaner had to be returned that day by 4pm for them to cover the tow to my home and I HAD to pay for reassembly The car was just dropped off and it is destroyed inside. All the pieces are in boxes in the rear, floor boards are ripped open and I have random cups of screws. What was reassembled? I was told the front suspension and subframe so it could roll and be towed but the car arrived on a flat bed. I paid another $280 to get to a repair shop from my home. Again, I dropped off a running vehicle!

  Business response

  07/19/2023

  Hello,

  The vehicle came in for diagnosis of a transmission issue.  The customer agreed to a teardown fee to determine the issue and we provided a loaner car for her to drive.  After the tear down we quoted a price for repair, she denied it and asked to have the car towed to her house.  We did not put it back together and we did not charge for the loaner car.  We would have waived the tear down and the loaner had she done the repair quoted.  We did offer her a discount to complete it as well.

  David 

  Business response

  07/20/2023

  Hello,
  
  The vehicle came in for diagnosis of a transmission issue.  The customer agreed to a teardown fee to determine the issue and we provided a loaner car for her to drive.  After the tear down we quoted a price for repair, she denied it and asked to have the car towed to her house.  We did not put it back together and we did not charge for the loaner car.  We would have waived the tear down and the loaner had she done the repair quoted.  We did offer her a discount to complete it as well.
  
  **********;

• Initial Complaint

  06/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a used vehicle from this dealership on January, 24 2023. After less than 5 months, the vehicle already needs new tires after they charged me a $2,000 fee to get the vehicle ready to see. The tires that were on the vehicle when they sold it to me were worn to the point of needing new ones after roughly ***** miles, so I got tires in the last 10% of their life. After calling them about this they simply said the vehicle could pass inspection at the time of purchase.

  Customer response

  06/27/2023

  I received an email from the business saying the tires should have 1 more year of life on them, and they are already well past time to be replaced. 

  Business response

  07/19/2023

  Hello,

  I am sorry to hear that the tires wore out so quickly.  However, we do not put new tires on every preowned car and since cars wear out base on driving style, they are not warrantied.  However, I can get you tires for my cost.  If you would email me, ****************** I will be happy to get you a price quote for 2 or all 4 tires.

   

  ***********************

  Customer response

  07/19/2023

  I am rejecting this response because: I got an email from the business saying my tires should still have a year left, I can understand how that would change +/- a couple of months based on driving style, but not a year. I also had to change the engine air filter already because it was extremely dirty, so Im just curious what the $2,000 fee I paid went to.

• Initial Complaint

  05/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Was sold a 2017 Cadillac Escalade , with a clean car fax report , but later found out vehicle may have been in an accident due to damage to rear bumper once diagnosis was paid for and completed by ******************************* vehicle was found to have damaged safety features including rear sonar sensors, and blind spot radars are severly damaged resulting in an **** dollar repair. This was not mentioned in car fax report or time of sale. I have been back and forth with several associates at mckinney buick gmc ,but have getting lied to and a bunch of run arounds especially from my sales person, who only texts are imma get right on it. I texte , called, emailed management team, service team, etc. etc. but it seems the people dont even exist no one has contacted since this issue was diagnosed, so basically they're refusing accountability for repairs. I traded in a near perfect car and put an additional $ ***** down to obtain this suv thinking it would be good to go coming from a BBB acredited business. I feel this business is a fraud and should be held accountable for selling used cars without doing full inspections and diagnostics on them for prexisting conditions especially when they're safety issues.

  Business response

  05/12/2023

  Hello,  I would be happy to address any issue that ************ is having with his Escalade.  If he can email me a copy of ******* recommendation and tell me what day he would like to bring it in, I will make sure it gets addressed.  

  Thank you,

  ***********************, *****************

  Managing Partner McKinney Buick GMC

  Business response

  05/12/2023

  Hello,  I would be happy to address any issue that ************ is having with his Escalade.  If he can email me a copy of Sewel's recommendation and tell me what day he would like to bring it in, I will make sure it gets addressed.  
  
  Thank you,
  
  ***********************, *****************
  
  Managing Partner McKinney Buick GMC

• Initial Complaint

  08/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dealership pulled credit without consent. Performed a soft credit app for prequalification and low and behold a hard credit pull was done impacting my score. I would like this hard inquiry removed.

  Business response

  12/28/2022

  Business Response /* (1000, 7, 2022/09/09) */ Mr. ******** already made a complaint with the dealership. Unfortunately when he did the online credit application it automatically pulls credit and is disclosed before submitting. We will request that the inquiry be taken down by the credit bureau. Sorry, Consumer Response /* (3000, 9, 2022/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Complaint to remain open until credit pull is removed from report. Dealership should update their "no impact to credit" inquiry claim on their app and train their sales staff as to what actually happens.

• Initial Complaint

  08/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a 2003 Buick Century vehicle from McKinney Buick GMC on 07-14-2022. The vehicle was nice but I was talking to the dealership about the vehicle price. They are charging $3000 to $4000 dollars higher for the vehicle cause of the mileage. I talked to the salesman and he said he would ask the manager to go down on the price but the manager told me that the would go down to $8000. I showed the salesperson and the finance manager how much it was worth via the Kelly Blue Book. And the salesman Tony T*** said it was cause of the mileage and as I told him the car was 19 years old and they should go down more and give me a warranty on the vehicle. The finance man Oscar said to take me to the person who would take my cash. I waited and waited and then met the finance guy and he did not tell me that they were charging me for some Zak Tek product in which they did not use on the car, also according to the agreement the car is older than what the Zak Tek product is supposed to be offered plus it was over the mileage. The salesperson Tony T**** was only concerned about making a sell when I asked him was anything wrong with the car. They did not tell me the mirror was messed up which I almost had a wreck I texted Tony and told him that I am not happy with the sell and I was told to bring the car back so they could fix the mirror and I did that but the put a bad scratch on the front bumper, and they broke the arm rest to where you can not open the arm rest to get or put anything in there or anything. I have asked to speak with David K***** and they always say he is not available so I directed to a General Sales Manager name Rod J******. I explained to him I was charged to much for the vehicle, that they charged me for a Zak Tek package, and that I had to bring the car back to them cause the mirror fell off and I almost had a wreck. I told Mr. J****** that they put a big scratch on my passenger side front bumper. But NO ONE has called me back or tried to help me!

  Business response

  12/21/2022

  Business Response /* (1000, 8, 2022/08/26) */ I am sorry but the vehicle was sold for the cash price listed and was sold "AS IS" Consumer Response /* (3000, 10, 2022/08/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I told them that the car mirror and things fell off and that it need to be fixed Tony T**** as well as Oscar knew it needed to be fixed per Oscar he told me to bring the vehicle in and then the car arm rest was broken and the scratches on the car and over the car as well. I told them about the arm rest then a man name Sam said that service and they was supposed to fix the arm rest that the person who fixed the mirror broke the arm rest and McKinney Buick GMC said they was going to fix the things.

• Initial Complaint

  11/11/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Dealer advertised new vehicle for sale for $54,045. Dealer ran my credit, then presented sales price for 61,095, citing a $5,000 "price adjustment" because of vehicle shortages. Dealer is clearly engaged in deceptive and dishonest sales practices.

  Business response

  01/14/2022

  Business Response /* (1000, 7, 2021/12/03) */ Our Website only displays the Manufacture's Suggested Retail price. We do ask that you contact us for today's price on our website. Unfortunately the market determines the actual price and most pre owned cars are going for full retail price and in some cases even bringing more than MSRP for a pre owned. I apologize if he felt mislead, but there is no way to remove credit inquiry.

• Initial Complaint

  11/09/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a 2018 Gmc Denali in October 2020, I went to purchase my registration sticker and was told the license plates do not exist. I had to call 4 different tax offices - the last one in Austin to try to get this situation figured out. I called Gmc Buick McKinney on 11/3/21 and was told someone would call me back after they figured it out- no response . I feel that the GMC McKinney obviously k ew what they did , did not want to resolve the situation which put me in a situation where I could not drive my vehicle for out of fear - plates not registered- I would like this issue handled immediately, if the dealer would have contacted me and Apollo and have gotten this issue corrected immediately there would have not been an issue- if this is not resolved in the next few days , I will no choice but to contact other outlets. ***** *******

  Business response

  01/04/2022

  Business Response /* (1000, 5, 2021/11/10) */ I am not sure I understand. Her license plate does not exist? Can you tell me the plate number that she has on her car? Does that match the registration sticker on the windshield? Please ask her to email me at *******@vtaig.com

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩