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Find a Location

Nissan Of McKinney has 1 locations, listed below.

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    Business ProfileforNissan Of McKinney

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.4/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    24 complaints closed in last 3 years

    11 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/22/2010

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3800 S Central Expy, McKinney, TX 75069-1641
    BBB File Opened:
    4/16/2004
    Years in Business:
    20
    Business Started:
    4/1/2004
    Business Started Locally:
    4/1/2004
    Business Incorporated:
    1/12/2015
    Accredited Since:
    2/22/2010
    Type of Entity:
    Corporation
    Alternate Business Name
    • NMVT Motors, LLC
    Business Management
    • Mr. David Kelley, General Manager
    Contact Information

    Principal

    • Mr. David Kelley, General Manager
    • Mr. Jeffrey C. Rachor, President/CEO
    • Mr. Delwyn T. James, Secretary

    Customer Contact

    • Mr. David Kelley, General Manager
    • Mr. Jeffrey C. Rachor, President/CEO
    • Mr. Delwyn T. James, Secretary
    Additional Contact Information

    Fax Numbers

    • (972) 542-5002
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    24 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/04/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I am writing to express my frustration at the methods used by your sales team. For the record, I was sold a hail damaged pre-owned car on 18th of May 2024. In bright daylight the hail damage was visible nor did the sales person mention the damage during our entire conversations, negotiations and signing of documents. Carfax report also did not mention any damage to the car. We noticed the damage later and brought it to notice during our telephonic conversation on 20th May, to which I received no follow up revert and thus visited in person on 21st May 2024. To my shock, your team already knew about the damage and had sneakily got a hail Damage disclosure signed from me by hiding the document among a bunch of other documents. I believe this is a sly tactic from the company to sell damaged vehicles to unsuspecting first time buyers. If the vehicle is damaged it should be told upfront before/during the sale negotiations for the car. The damage was never mentioned and while signing the document the importance of said document was never called out.As a buyer, anyone would expect full disclosure all known defects and issues upfront. I feel cheated and as the company is showing no willingness to sort out this issue. Today I read a similar review of you on BBB about the sneaky tactics the company employs. I just wish I had read it before being scammed by Nissan of McKinney.
    Read More

    Customer Reviews

    10 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    SF M

    1 star

    03/04/2024

    Nissan of McKinney installed a trailer hitch and, due to erroneous communications, later at my request, they removed it. I was told that they would credit me with the installation fee "in one or two days," but after 3 months they have yet to refund me for the parts they removed or installation charge. They also stole additional parts off my car to install the original trailer hitch (they removed the rear lift gate motion sensor and bumper trim piece) without notifying me and have yet to reinstall them or issue me a refund for the parts which at the time had only approximately 300 miles on them.

    Local BBB

    BBB serving North Central Texas

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