Business ProfileforToyota of McKinney

Deceitful experience with this dealership!My husband and I bought a 2024 4-runner 3 weeks ago. Before purchasing the car, we inquired several times if the vehicle had remote start. First, from the original salesman, then with the salesman we purchased with. Both assured us the car had remote start via the app. On the day of the purchase, my husband was told remote start was available on the app again and the salesman proceeded to setup the car on the Toyota app. My husband noticed that the remote function wasnt visible and then salesman stated that we would have to finalize setup at home. After finalizing setup, the app was still not working. The dealership was called as well as the salesman. We were told they would get it setup just to bring the car by. After taking the car by and having the salesman and a service tech look at the remote and app, they told us our vehicle did in fact not have the remote start option BUT that most models it came standard with. Just not oursI was assured after driving up to the dealership with my small children, it would be figured out promptly and would be added to my car. It has been 3 weeks. During that time, questions regarding a timeline as well as the process have gone unanswered. I have been dismissed, put off and lied to. I have since asked to speak to a manager twice now and have yet to be contacted by one directly. Today, after calling again, the salesman informed us that they would not be making it right and that only certain models came with remote start. We were told we can pay out of pocket for a feature that was verbally confirmed 3x to us in the purchase of our brand new vehicle. The dishonesty and the blatant brush offs are incredibly frustrating. We are not impressed with our experience with the multiple salesmen and are disappointed in how this matter is being handled. The lies and deceit are astounding. If you are looking for a car dealership thats honorable this isnt the one.