ComplaintsforJoint Plus
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Complaint Details
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Initial Complaint
04/26/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
False advertisement. They advertised a cure for COPD. I ordered two bottles. I received 4 bottles in the mail, charged me for all 4. The bottles are joint plus, which I did not order. I sent them back, they refunded half of my money. It took almost 2 months of emailing them and they gave me 54 bucks back. They owed me 96 bucks. They said restocking fee is 40 bucks. Wow what a way to run a businessBusiness response
05/28/2024
Hello *****,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
A a one time courtesy, we issued a refund of $40.00 via E-check. Please allow up to 7-10 business days for the e-check to reflect in your email address ************************* This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, checkbook.io. Within the email, you will have the option to either Direct Deposit or Print an e-check.
Rest assured, the account is canceled and you won't receive any further charges.Thank you
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
550 N Central Expy Unit 2190
#2190
McKinney, TX 75070-0117
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.