ComplaintsforPremier Pavement Services, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On May 6, 2024 my wife contacted Premier Pavement Services, LLC and spoke with a gentleman by the name of ********************************* (personal cellphone is ************) at Premier Pavement Services, LLC regarding the scope of work needed for our driveway. We sent him just a sample of the type holes and the dimensions of our driveway for an estimate as requested. ******* looked at the information which we (*******, my wife, and I) spoke via phone and he quoted us a price of $450 for his company to repair all the holes (both large and small)...stating that his representative would inspect the entire driveway to ensure all holes would be fixed on May 24, 2024. Although we were out of town while the work was being done and hadn't seen the finished work, the morning of May 26, 2024...we sent ******* the full amount of $450 via Zelle and trusted that his company completed the work as agreed upon. Once we returned home later that day...we noticed that there were still a lot of smaller holes that were not repaired. There are still in excess of 25 holes which are not filled. The last communication I had with ******* was on June 30, 2024 where he stated "He (*******) wanted us to mark the holes with chalk and he would be there that afternoon to complete the work before it gets dark"...which he failed to show and refuses to answer any (Phone or ***** communications from us now.Business response
08/07/2024
This information is incorrect, ***** contact the customer and remove this complaint.Customer response
08/08/2024
I have reviewed the business response and although their claim that the claim is incorrect, we have personally spoken to the business owner and came to a mutual agreement to refund half of the funds due their failure to complete the full scope of work. So, upon receiving funds (as per the attachment) we accept the outcome of this resolution.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.