Business ProfileforGoodrich Realty Consulting

Thsi is a terrible company. We hired them in 2021 to assit with our property taxes, result was minimal if any may a dollar. We moved from that house in ******* to a home in ****** in 2023. This year we are getting ready to disput our property taxes with photos and some other back- up details just in time before the deadline.I look it up oon DECAD and this company has themselves listed for a property Tax dispute on our behalf for a date in June!!!! We moved and they have themselves on our new property for a tax dispute without our knoowledge. Never contacted us to ask for info. They say they emailed me and they may have but I ignore all email with companies I have no bussiness with. On the last day to file which I am now unable to do online this company calls me and I quote" we decided we aren't a good fit we are not repsresenting you"!!! WHAT?! I never hired you but you hired and fired yourself and scewed me in the process because now I am unable to UFILE because of you. Unprofessional company who is only looking out for themselves. Stay away

Dear ******,Im sorry to hear about your dissatisfaction with our services. We take all customer feedback seriously and strive to improve our processes continually.Clarification of Events:Each year, we notify our clients multiple times about our intention to file a protest unless instructed otherwise. We sent several emails to you starting in February 2024.Upon receiving your call, we investigated the authorization for your property and found that the document was signed by your husband, and the contact number provided belonged to your son-in-law. We reached out to you to clarify this.Our Actions:Given your clear statement that you did not want us to represent you and the nature of subsequent communications, we decided it was best to withdraw from your case while leaving the protest active so you could continue independently.Moving Forward:We regret any inconvenience this situation has caused. Our intention was always to assist you effectively, and we apologize for any miscommunication. If theres anything more we can do to resolve this issue or assist you further, please let us know.We pride ourselves on our commitment to our clients and will take this feedback to improve our services.Sincerely,***** Goodrich Goodrich Realty Consulting