ComplaintsforLSDG Roofing
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Complaint Details
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Initial Complaint
07/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On June 17, 2016 we had our roof done by LSDG Roofing: Our roof is under warranty for 7 years, ending June 17, 2023. After a recent heavy rain we experienced a minor roof leak in our garage ceiling. I contacted LSDG and was told that someone would be out that day. Nobody showed. I then called back and left a message. I then received no return call. I then called and threatened legal action and Billy Mitchell came over immediately. He stood on the attic steps (you CANNOT see the leaking roof portion from this vantage point), then went up on the roof. He then blamed the leak on the chimney. He told me I needed to address the chimney, then LSDG could repair the roof leak. I then contacted A1 Chimney and paid $150 for an inspection. They said the chimney is fine, and that the leak issue is directly a roofing issue. We're reporting this to AAA Homeowners Insurance as a roofer that should not be recommended. Other online reviews (like some stated here: https://www.yelp.com/biz/lsdg-roofing-allen) are sounding all too similar regarding LSDG's failure to follow up on upholding their warranty work. I've since attempted to follow up with Billy via text (several days ago) and I left another voicemail today. Back when we first had our roof done by LSDG we were also threatened with a possible lien against our home from one of LSDG's supply houses - this is old news, but like the other bad reviews and my own personal experience, it represents a pattern of poor business practices from this company.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.