Customer ReviewsforPerformance Roofing, Inc
12 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from James H
1 star06/13/2024
Absolutely THE WORST experience ever !! This saga began on 5/2/24. I called the main phone number to set up an appointment and have a person come and look at what I wanted done. Nice guy came out, looked at everything and told me he would send me an estimate THE NEXT DAY -- NOPE !! It was a full week before I got an estimate, and I had to call him several times to remind him - he said - "sorry - we're real busy" - got the estimate late - and it was another WEEK before they sent someone to actually do the job. The job they did was OK - BUT - the ****contractor didn't COMPLETE what I wanted done. Had to call the super. back SEVERAL TIMES - he finally comes back a few days later -- takes pictures - says he can get the rest of the job done for FREE, in addition to sending me another estimate to have gutter guards placed on top of all the gutters -- NEVER SAW OR TALKED TO HIM AGAIN -- I called several times - all my messages went to a FULL VOICE MAILBOX to which he NEVER responded. TWO & A HALF WEEKS GO BY without a word from the company -- finally called the head supervisor for ALL ROOFING at their corporate headquarters -- even SHE said she would call me back -- NEVER DID -- I had to call back FOUR DAYS LATER -- she apologizes - telling me she was " looking into the matter " and that "they're busy" -- told her -- she and her company were FIRED -- and I would be contacting BBB -- which their company is a member of -- and writing up THIS COMPLAINT -- she says she's sorry -- but " we're real busy " -- told her I DIDN'T CARE THAT THEY'RE BUSY !! In summary : THIS COMPANY ***** !! THEY ARE ALL A BUNCH OF BALD FACED LIARS WHO TREAT CUSTOMERS LIKE C*** !! Considering they took $1000.00 of my money, it hurts even more to know I was IGNORED & FORGOTTEN .... DO NOT DO BUSINESS WITH THIS COMPANY !! I plan on getting on other social media web-sites and THOROUGHLY TRASHING THIS HORRIBLE COMPANY !!Review from Alex E
5 stars05/23/2024
Today ****** from Performance Roofing came by see if any hail damage/repairs, he said roof was fine and no hail damage/repairs were needed. Refreshing to see an honest contractor . ****Review from Lindsy H
5 stars02/05/2024
FINALLY honest, timely & straightforward customer service! Reached out to ********************** in the middle of the night when our roof started leaking. We left a message with the answering service & early the next morning received a text from someone in the office confirming our message. Around 7am the owner/manager reached out via text letting us know a tech had been assigned & would be reaching out shortly. Around 9am ******* reached out & said she'd be on her way to check things out & give an estimate. The visit & estimate would be free! ******* was kind, so joyful & straightforward. She inspected the leak in the house & went into the attic to check it out closer & finally stepped outside for further inspection. Once done, she displayed detailed images of the issues for our roof, some from wear & tear, some from a poorly installed cable dish, some from wood rot, etc. Not only did she use photos, she flew a drone over the roof to show me in real-time additional issues she'd found. Not for one moment did she exaggerate issues for more work or money. Every single item was clear & she had a direct solution for each item as well. She worked up an estimate line-by-line & a timeline to get it done. It was the first time I'd worked with a contractor who left me feeling confident in the honesty of the estimate. We needed the roof to be dry so 48hours later the team tracked the weather & arrived. They completed the roof & were even able to match our 7yr old shingles! The crew completely cleaned up after themselves. ******* called to make sure they'd cleaned up & to let me know they'd be returning to paint the vents at a later date. They returned a week or so later to paint the vent pipes for added protection. All in all I would 100% recommend Performance Roofing to anyone! If you're able to request someone, I'd highly recommend *******. She was incredible & even after the job was complete she called to make sure we were happy with how it all turned out.Performance Roofing, Inc Response
02/14/2024
Wow this review means so much to us! We pride ourselves on amazing customer service and communication. Glad we could get your roof repaired so quick. - Performance Roofing of ***Review from Scott W
5 stars01/22/2024
Everything went smoothly and ******* was wonderful to work with. This is the second time I've used Performance Roofing and I will continue to hire them again.Performance Roofing, Inc Response
02/14/2024
*****, thank you so much for the amazing roofing review and glad to have you as an amazing client! - ******* with Performance Roofing of ***Review from Karen R
5 stars06/27/2023
Would 100% recommend. Great communication! Delays because of rainbut I was always apprised days before. Absolutely no problems!Performance Roofing, Inc Response
08/25/2023
*****, thank you for your honest review and glad we could help with your roof repair and replacement needs in DFW! - Performance Roofing TeamReview from Greg G
5 stars06/20/2023
Outstanding service with ***************************, and his team at Performance Roofing.Performance Roofing, Inc Response
08/25/2023
****, thank you for the awesome review and glad we provided amazing customer service! - ********************** TeamReview from Michelle B
5 stars06/13/2023
We had hail damage to our roof. We called Performance Roofing and they came out the next day. Communication was great! **** explained each step of process, answered all of our questions and kept ** up to date on the status of things. The roof was scheduled to be completed the following week. Everyone showed up on time and the roof was completed in one day. I would use Performance Roofing again.Performance Roofing, Inc Response
08/25/2023
********, thank you for the awesome review and glad we could help with your roof replacement needs! - Performance Roofing TeamReview from Callie J
5 stars06/13/2023
Performance roofing fit ** in quick for an estimate, went the extra mile to get up on the roof to make sure they understood the scope of the repair, and got the work done efficiently and in a timely manner once we signed a contract. Competitive and fair pricing, and great customer service. We are very happy with the repair results, and the follow up to make sure we didnt have any further problems. Thank you *****, and team.Performance Roofing, Inc Response
08/25/2023
******, thank you for the awesome review and glad we could help with your roofing needs! - Performance Roofing TeamPerformance Roofing, Inc Response
08/25/2023
Thank you for the awesome review and glad we could help with your roof repair needs! - Performance Roofing TeamReview from Garret W
5 stars05/24/2023
We had a constant downpour come through our area that showed a slow leak in our roof. Called Performance Roofing and they were out the next day to take a look. Showed me the problem, gave a quote, and we're out 2 days later with a fix. Communication is great. Thank you!Performance Roofing, Inc Response
05/25/2023
******,Thank you so much for taking the time to leave a review. We also want to thank you for trusting us with repairing your home and the opportunity to earn your business!Review from Chris S
5 stars05/05/2023
We had some leaks in our roof and Performance Roofing was able to get on our 3 story house and repair what the manufacturer had never done. They were fast, upfront on pricing, on-time, and very very good at what they did. If we have roofing needs we will call them again! Thank you Performance Roofing for getting our sons room fixed!Performance Roofing, Inc Response
05/16/2023
*****, Thank you so much for taking the time to contribute this review. We appreciate your business and look forward to serving you again!
Customer Review Rating
Average of 12 Customer Reviews
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